Customer Service Team Leader

Aussie Broadband Limited; Melbourne; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

26 weeks paid parental leave

Discounted internet up to the value of

20% off Mobile services

Fitness Passport

Flexible working arrangements

Employee Assistance Program (EAP)

Discounts with Specsavers, HCF, and更多

Monthly rewards and recognition

Internal training and development

Yearly Aussie merch allowance

Job summary

Aussie Broadband Limited in Melbourne is seeking a hands-on leader to manage a team of consultants delivering technical and accounts support to residential customers. You will coordinate with Aussie Experts to meet service targets, foster professional relationships, and raise the standard of customer experience.

The role offers flexible working arrangements, strong development opportunities, and the benefits package highlighted by the Good Stuff, including extended parental leave, discounts, and

Job description

About Us

At Aussie Broadband, things are done a little bit differently. Our goal is to be the telco people love – customers, team members, shareholders and all stakeholders. We do this by living and breathing our values in everything we do, that's the Aussie way. As a B Corp Certified company, we hold ourselves to the highest standards for social and environmental performance, transparency, and accountability. We're proud to have been named one of Australia's Top Employers by HRD magazine. Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure. Our culture is built on five values that guide everything we do:

• Don't be ordinary, be awesome


• Think BIG


• No bullsh*t


• Be good to people


• Have fun

Telco industry knowledge

• Clear and approachable communicator


• Strong leadership abilities


• Customer service understanding


• Advanced computer skills


• Proficient in negotiation and innovative thinking


• Works well independently and in a team

Responsibilities

Lead a team of consultants who provide technical and accounts support to our residential customers. Manage a medium to large-sized team and coordinate with our Aussie Experts to meet organisational requirements. Oversee team performance and ensure targets are met through collaborative efforts. Meet customer service standards and call handling targets. Foster a professional business relationship with customers by providing prompt and efficient service.

Why Join Us

At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole self to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people." We also give back to the communities we serve through our Pledge 1% commitment, community sponsorship programs, and paid community service leave for all staff.

The Good Stuff

• 26 weeks paid parental leave for permanent employees, for both primary and secondary caregivers (in addition to any government-paid leave)


• Discounted internet up to the value of $109 per month


• 20% off Mobile services


• Fitness Passport for access to multiple gyms and pools across Australia


• Flexible working arrangements


• Employee Assistance Program (EAP)


• Discounts with Specsavers, HCF, and many more


• Monthly rewards and recognition


• Internal training and development resources to support your career growth


• Yearly Aussie merch allowance

For questions, reach out to [e-mail].

Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia. The company’s main focus is nbn (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers. As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment. The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform. With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.