Customer Service Team Leader

Aussie Broadband; Greater Dandenong; Presencial; AUD 120 000 - 170 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Parental leave

Internet discount

Mobile discount

Fitness Passport

Flexible working

Employee Assistance Program

Discounts with partners

Rewards & recognition

Training & development

Resumo da oferta

Aussie Broadband is building a culture where values guide everyday work, from customer focus to community responsibilities. We are a B Corp Certified telco, proud to be named a Top Employer by HRD magazine, and we celebrate diversity with flexible working arrangements.

Join our team to lead consultants serving residential customers, drive service improvements, and maintain high standards in customer interactions while collaborating across a friendly, high-performance environment.

Responsabilidades

• Lead a team of consultants who provide technical and accounts support to our residential customers
• Manage a medium to large-sized team and coordinate with our Aussie Experts to meet organisational requirements
• Oversee team performance and ensure targets are met through collaborative efforts
• Meet customer service standards and call handling targets
• Foster a professional business relationship with customers by providing prompt and efficient service

Descrição da oferta de emprego

At Aussie Broadband, things are done a little bit differently. Our goal is to be the telco people love – customers, team members, shareholders and all stakeholders. We do this by living and breathing our values in everything we do, that'sthe Aussie way. As a B Corp Certified company, we hold ourselves to the highest standards for social and environmental performance, transparency, and accountability.We'reproud to have been named one of Australia's Top Employers by HRD magazine.

Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services,operatestwo Tier 1 voice providers inAustraliaand ownsfibreinfrastructure.

Our culture is built on five values that guide everything we do:

Don't be ordinary, be awesome | Think BIG | Nobullsh*t | Be good to people | Have fun

• Telco industry knowledge
• Clear and approachable communicator
• Strong leadership abilities
• Proficient in negotiation and innovative thinking
• Works well independently and in a team

How will you support our “Why?”

• Lead a team of consultants who provide technical and accounts support to our residential customers
• Manage a medium to large-sized team and coordinate with our Aussie Experts to meet organisational requirements
• Oversee team performance and ensure targets are met through collaborative efforts
• Meet customer service standards and call handling targets
• Foster a professional business relationship with customers by providing prompt and efficient service

Why Join Us

At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole self to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people."

We also give back to the communities we serve through our Pledge 1% commitment, community sponsorship programs, and paid community service leave for all staff.

The Good Stuff

• 26 weeks paid parental leave for permanent employees, for both primary and secondary caregivers (in addition to any government-paid leave)
• Discounted internet up to the value of $109 per month
• 20% off Mobile services
• Fitness Passport for access to multiple gyms and pools across Australia
• Flexible working arrangements
• Employee Assistance Program (EAP)
• Discounts with Specsavers, HCF, and many more
• Monthly rewards and recognition
• Internal training and development resources to support your career growth

Ready to Join?

Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.