Customer Solutions Project Manager

Aussie Broadband Limited; City of Melbourne; Hybrid; AUD 100,000 - 130,000; Full time

Benefits offered by this job

26 weeks paid parental leave

Discounted internet

20% off Mobile services

Fitness Passport

Flexible working arrangements

EAP discounts

Monthly rewards

Training resources

Yearly merch allowance

Job summary

Aussie Broadband is seeking a Customer Solutions Project Manager to oversee the delivery of Cloud and Network projects, coordinating teams, procurement, and key stakeholders from planning through completion.

The role is permanent and full-time with flexible hybrid working. You will drive on-time, on-budget delivery and contribute to PMO planning and process improvements.

Qualifications

• Minimum 3 years' experience in a similar role within telco or ISP.
• Experience delivering projects on time and within budget.
• Strong stakeholder management and communication skills.
• Familiarity with PRINCE2, AGILE, PMBOK methodologies.

Responsibilities

• Lead end-to-end project delivery from planning to completion.
• Conduct kick-off meetings and develop business cases.
• Coordinate procurement and track tasks against timeframes and budget.
• Provide regular status updates to stakeholders.
• Support operational and strategic planning of the PMO.

Skills

Project management

PRINCE2

AGILE

PMBOK

MS Project

Tools

MS Project

Job description

About Us

At Aussie Broadband, things are done a little bit differently. Our goal is to be the telco people love - customers, team members, shareholders and all stakeholders. We do this by living and breathing our values in everything we do, that's the Aussie way. As a B Corp Certified company, we hold ourselves to the highest standards for social and environmental performance, transparency, and accountability. We're proud to have been named one of Australia's Top Employers by HRD magazine. Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure. Our culture is built on five values that guide everything we do: Don't be ordinary, be awesome | Think BIG | No bullsh*t | Be good to people | Have fun.

About the Role

At Aussie Broadband, we're passionate about delivering exceptional experiences for our customers. As our Customer Solutions Project Manager, you'll oversee the successful delivery of Cloud and Network projects, bringing teams together, managing key stakeholder relationships, and ensuring projects are delivered smoothly from planning through to completion. This is a permanent full-time role with flexible hybrid working.

What You'll Do

Manage projects using best practice methodologies. Conduct kick-off meetings for new projects, understanding context and preparing business cases. Coordinate end-to-end delivery, including procurement, ensuring tasks meet timeframes and budget. Provide regular and accurate status updates to stakeholders. Collaborate with stakeholders to enhance service delivery. Manage project team availability, identifying additional resource needs and escalating when necessary. Maintain records of customer interactions and provide feedback on team members for consideration and inclusion in their development and training plans. Contribute to the operational and strategic planning processes of the Customer Solutions PMO.

What You'll Bring

Understanding of the Telco industry. Project Management expertise with methodologies like PRINCE2, AGILE, PMBOK, and MS Project. Minimum 3 years' experience in a similar role within telco or ISP. Proven track record in managing projects meeting schedule, budget, and key performance metrics. Passion for exceeding customer expectations. Demonstrated ability to foster positive relationships with internal teams and suppliers. Thrives in a dynamic environment, showcasing agility, decisiveness, collaboration, and effective communication.

Why Join Us

At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole self to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people." We also give back to the communities we serve through our Pledge 1% commitment, community sponsorship programs, and paid community service leave for all staff.

The Good Stuff

• 26 weeks paid parental leave for permanent employees, for both primary and secondary caregivers (in addition to any government-paid leave)
• Discounted internet up to the value of $109 per month
• 20% off Mobile services
• Fitness Passport for access to multiple gyms and pools across Australia
• Flexible working arrangements
• Employee Assistance Program (EAP) Discounts with Specsavers, HCF, and many more
• Monthly rewards and recognition
• Internal training and development resources to support your career growth
• Yearly Aussie merch allowance

For questions, reach out to [e-mail].

Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia. The company’s main focus is nbn™ (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers. As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment. The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform. With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.