Account Coordinator - QLD (Manheim Industrial)

Cox Automotive Australia; Brisbane; Sur place; AUD 60 000 - 75 000; Plein temps

Résumé du poste

Cox Automotive Australia in Brisbane (Pinkenba) is seeking an organised Account Coordinator to support Business Development Managers and Sales Managers. You will coordinate contracts, onboarding and customer documentation, and help drive pipeline progression while delivering excellent customer experiences.

The role involves coordinating information flow across Sales, Service Delivery, Valuations, Marketing and Finance, with emphasis on improving efficiency and customer outcomes.

Qualifications

• Proven customer service and relationship-building abilities.
• Excellent organisational skills and attention to detail.
• Ability to juggle multiple priorities and stakeholders.
• Strong written and verbal communication skills.
• Experience in sales support or administration.
• Interest in Industrial, Equipment, Construction, Transport or related industries.

Responsabilités

• Prepare proposals, tenders, presentations and customer documents.
• Coordinate contracts, signatures, onboarding and account setup.
• Follow up customer enquiries, quotations and sales opportunities.
• Maintain CRM accuracy and manage customer information.
• Support progression of opportunities through the sales pipeline.
• Coordinate information flow between Sales and Service Delivery teams.
• Support customer onboarding and ensure timely follow-up.
• Produce sales reports and support pipeline reviews.
• Organise meetings, client visits and industry events.
• Identify smarter ways of working and improve processes.

Connaissances

Customer service

Relationship building

Organisational skills

Communication skills

Sales support experience

Account coordination

Outils

Salesforce

SAP

Microsoft Office

Description du poste

We're looking for an organised, customer-focused and commercially minded Account Coordinator to join our growing Industrial business based in our Pinkenba office (Queensland).

If you enjoy working closely with sales teams, coordinating multiple priorities, building great customer relationships and helping drive business growth, this could be an excellent development opportunity.

This role is much more than administration.

The Account Coordinator plays a critical role in enabling our Business Development Managers, Category Managers and Sales Managers to spend more time with customers and less time on administration. Through proactive coordination, customer support and sales administration, you'll help drive pipeline progression, improve customer experience and contribute directly to sales outcomes.

You'll be at the centre of the action, working across Sales, Service Delivery, Valuations, Marketing and Finance to help deliver an exceptional customer experience from opportunity through to delivery.

Success in this role will be measured by your ability to support sales execution, enhance the customer experience, maintain operational excellence and help the Industrial team achieve its growth objectives.

What you'll be doing

• Preparing proposals, tenders, presentations and customer documentation
• Coordinating contracts, signatures, onboarding and account setup
• Following up customer enquiries, quotations and sales opportunities
• Managing customer information and maintaining CRM accuracy
• Supporting the progression of opportunities through the sales pipeline by coordinating internal stakeholders, customer communications and required documentation

Working closely with customers

• Supporting customer onboarding activities
• Coordinating information flow between Sales and Service Delivery teams
• Responding to customer enquiries and ensuring timely follow-up
• Helping create a seamless customer experience

Keeping the team organised

• Maintaining pipeline and CRM accuracy to support forecasting, opportunity management and sales performance reporting.
• Producing sales reports and supporting pipeline reviews
• Coordinating meetings, customer visits and industry events
• Tracking actions and ensuring follow-through across the team

Driving continuous improvement

• Identifying smarter ways of working
• Supporting consistent national processes and standards
• Helping improve efficiency across the Industrial sales function

What we're looking for

You may currently be working as a:

• Customer Service Specialist
• Business Support Officer

We're looking for someone who enjoys helping others succeed and thrives in a fast-paced environment.

You'll bring

• Strong customer service and relationship-building skills
• Excellent organisation and attention to detail
• The ability to juggle multiple priorities and stakeholders
• Strong written and verbal communication skills
• Confidence using Microsoft Office applications
• Experience in sales support, customer service, administration or account coordination
• An interest in Industrial, Equipment, Construction, Transport, Fleet, Mining or related industries.

Bonus points if you have

• Exposure to Industrial, Automotive, Equipment, Auction or Remarketing industries
• Experience supporting field-based sales teams
• Experience using Salesforce, SAP or similar systems

Why apply?

This is a fantastic opportunity to:

• Join a growing national Industrial business
• Work closely with experienced sales leaders and BDMs
• Build your commercial and customer-management capability
• Gain exposure to complex sales processes and major customers
• Develop your career within Cox Automotive and Manheim

If you're looking for an opportunity to broaden your experience, build your commercial capability and play an important role in a high-performing team, we'd love to hear from you.