Accomodation/ hospitality manager

Cape Reef Hotel pty ltd; Douglas Shire; On-site; AUD 70,000 - 100,000; Full time

Job summary

Cape Reef Hotel pty ltd in Cape Tribulation QLD is seeking an experienced hospitality manager to oversee day-to-day operations across accommodation, housekeeping, and guest services. You will supervise staff, coordinate rosters, and ensure an exceptional guest experience while actively managing budgets and safety in a remote setting.

This long-term role requires strong organisational and communication skills, the ability to work independently, and a flexible roster to meet business needs in a

Qualifications

• Minimum 1 year experience in accommodation/hospitality management.
• Experience supervising staff.
• Strong organisational and communication skills.
• Good customer service and problem-solving abilities.
• Ability to work independently and manage priorities.
• Willingness to work in a remote location.

Responsibilities

• Supervise and coordinate staff across accommodation, housekeeping, guest services and other operational areas.
• Prepare staff rosters and allocate daily duties.
• Recruit, train and support staff as required.
• Monitor service standards and ensure a positive guest experience.
• Handle guest enquiries, feedback and complaints.
• Coordinate accommodation operations, bookings and guest requirements.
• Monitor stock levels and coordinate supplies.
• Liaise with management, suppliers and contractors.
• Assist with budgets and general administration.
• Ensure workplace procedures, health and safety requirements and company policies are followed.

Skills

Hospitality management experience

Staff supervision

Organisational skills

Customer service skills

Independent work

Remote working capability

Flexible rosters availability

Job description

Cape Reef Hotel pty ltd - Cape Tribulation QLD

Overseeing the day-to-day operations of the accommodation and hospitality side of the business, supervising, coordinating and supporting staff across accommodation, housekeeping, guest services and other operational areas.

Key responsibilities

Supervising, coordinating and supporting staff across accommodation, housekeeping, guest services and other operational areas

Preparing staff rosters and allocating daily duties

Recruiting, training and supporting staff as required

Monitoring service standards and ensuring a positive guest experience

Handling guest enquiries, feedback and complaints

Coordinating accommodation operations, bookings and guest requirements

Monitoring stock levels and coordinating the ordering of supplies

Liaising with management, suppliers and contractors

Assisting with budgets, operational costs and general administration

Ensuring workplace procedures, health and safety requirements and company policies are followed

About you

Previous experience in accommodation or hospitality management, or a closely related supervisory/management role - minimum 1 year

Experience in supervising and coordinating staff

Strong organisational and communication skills

Good customer service and problem-solving abilities

The ability to work independently to manage prioritising tasks

The ability to work effectively in a remote working environment

Availability to work a flexible roster when required

We are seeking someone looking for a long-term opportunity who is able to commit to the position for at least 12-24 months.

If you have relevant hospitality management experience and are interested in working in one of Australia's most unique tourism destinations, we welcome your application.

Due to the remote location of the property, applicants with previous experience or qualifications in healthcare, nursing, first aid or another medical-related field will be highly regarded, although this is not an essential requirement of the position.