Housekeeping Supervisor

Redhill Hospitality; Cairns Regional; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Accommodation provided

Job summary

Redhill Hospitality in Cairns, QLD seeks a dedicated Housekeeping Supervisor to lead our team in a part-time role at our Cairns properties. You will oversee cleaning standards, schedule shifts, and coordinate with front office and maintenance to ensure exceptional guest experiences.

The role requires proven experience in hospitality housekeeping leadership, strong organisational skills, and a customer-focused approach to maintain high cleanliness standards.

Qualifications

• Supervisory experience in housekeeping within hospitality.
• Strong organisational and time management skills.
• Excellent communication and leadership abilities.
• Ability to train and coach staff effectively.

Responsibilities

• Supervise housekeeping staff to meet cleanliness and presentation standards.
• Schedule shifts, manage attendance, and ensure adequate coverage.
• Inspect guest rooms and facilities for consistency and quality.
• Train new housekeeping team members and provide coaching.
• Manage supplies and inventory, including ordering and stock control.
• Respond to guest requests and complaints regarding cleanliness.
• Coordinate with front office and maintenance for seamless guest experiences.
• Maintain records of room status, cleaning schedules, and team performance.
• Identify opportunities for operational improvements and cost savings.
• Adhere to health, safety, and environmental regulations.

Skills

Housekeeping supervision

Hospitality experience

Time management

Communication

Leadership

Scheduling software

Tools

Scheduling software

Job description

Redhill Hospitality is seeking a dedicated Housekeeping Supervisor to join our team in Cairns, QLD. This is a part-time position that offers the flexibility to balance work and personal commitments whilst maintaining the highest standards of cleanliness and hospitality excellence. Redhill Cairns Living provides short- and long-term accommodation across three properties in Cairns. Our properties include private guest and tenant rooms, ensuites and shared communal areas such as kitchens, bathrooms and living spaces. As Housekeeping Supervisor, you will play a crucial role in ensuring our guests experience immaculate accommodation and facilities, whilst leading and supporting our housekeeping team to deliver exceptional service. This position is strategically important to our operations, as the quality of our housekeeping directly impacts guest satisfaction, reputation, and business success.

Key responsibilities

Supervising and coordinating housekeeping staff to ensure all rooms and common areas meet our high cleanliness and presentation standards

Scheduling staff shifts, managing attendance records, and ensuring adequate coverage for all operational periods

Conducting regular inspections of guest rooms and facilities to maintain consistency and quality assurance

Training new housekeeping team members and providing ongoing coaching and performance feedback

Managing housekeeping supplies and inventory, including ordering and stock control

Responding promptly to guest requests and complaints relating to room cleanliness and maintenance

Liaising with other departments, including front office and maintenance, to ensure seamless guest experiences

Maintaining detailed records of room status, cleaning schedules, and team performance metrics

Identifying opportunities for operational improvements and implementing cost-effective solutions

Adhering to all health, safety, and environmental regulations within housekeeping operations

What we’re looking for

Proven experience working in housekeeping within a hospitality setting, preferably in a supervisory or lead capacity

Strong organisational and time management skills, with the ability to manage multiple tasks and priorities simultaneously

Excellent communication and interpersonal skills, with the ability to motivate and support a diverse team

Demonstrated leadership experience, showing the ability to train, mentor, and manage staff effectively

Keen attention to detail and commitment to maintaining high cleanliness standards

Knowledge of housekeeping procedures, cleaning products, and equipment, including safe handling practices

Ability to work flexibly, including early mornings, evenings, and weekends as required

Problem-solving abilities and a proactive approach to identifying and resolving operational challenges

Proficiency with relevant computer systems and scheduling software is advantageous

A valid Working with Children Check (if applicable) and willingness to undertake relevant training

What we offer

• At Redhill Hospitality, we are committed to creating a positive and supportive workplace where our team members thrive.
• We offer competitive remuneration for the part-time role, alongside a range of benefits and opportunities for professional development.
• We recognise the importance of work-life balance and appreciate the flexibility that part-time employment provides.