Accommodation Operations Manager - 120-Resident Site

My Australian Career; Highfields; On-site; AUD 80,000 - 85,000; Full time

Benefits offered by this job

Peaceful escarpment setting near Toowo

Supportive management and friendly 팀

Job security within an established org

Opportunities for professional develop

Job summary

My Australian Career is seeking an experienced Accommodation Manager to oversee a 120-strong worker housing site in Toowoomba, QLD. The role covers accommodation, cleaning, maintenance, and transport operations, along with staff management, budgets and resident services.

You will ensure safety, regulatory compliance and high-quality service while coordinating with a major meat processing client under contract. The position offers full-time hours and development opportunities.

Qualifications

• Diploma or higher in Hospitality Management, Business, or an equivalent level; or 3+ years of relevant experience in place of formal qualifications.
• At least 2 years of experience managing accommodation operations (workforce, group or residential).
• Budgeting, cost control, bookkeeping or accounts experience.
• Knowledge of WHS and compliance requirements in accommodation settings.
• Experience with culturally diverse residents and welfare support.
• Strong communication, problem-solving and client relationship skills.
• Proficiency in Microsoft Office and accommodation/booking systems.
• Current Australian driver’s licence.

Responsibilities

• Plan, organise and direct the daily operations of the Toowoomba site, including accommodation, cleaning, maintenance and worker transport.
• Manage room allocation, occupancy, check-ins and check-outs for about 120 contracted workers.
• Liaise with the corporate client to meet contract requirements, plan for changes in worker numbers and resolve service issues.
• Coordinate the daily transport service between the accommodation and the client’s workplace, including scheduling, drivers and vehicle upkeep.
• Provide and oversee pastoral care and welfare support for residents, including house rules, conflict resolution, wellbeing concerns and referrals to support services.
• Prepare and manage the site budget, and control expenditure, procurement and supplier accounts.
• Maintain the site’s accounts and financial records, and prepare operational and financial reports for management.
• Recruit, train, roster and supervise cleaning, maintenance and transport staff.
• Oversee cleaning standards and maintenance of buildings, rooms, vehicles and grounds.
• Ensure compliance with workplace health and safety, fire safety, building and local council requirements.
• Handle resident enquiries, complaints and incidents, and keep accurate records.

Skills

Strong communication

Problem-solving

Client relationship skills

Education

Diploma or higher in Hospitality Management or Business

Tools

Microsoft Office

Accommodation/booking systems

Job description

My Australian Career is seeking an experienced Accommodation Manager to oversee a 120-strong worker housing site in Toowoomba, QLD. The role covers accommodation, cleaning, maintenance, and transport operations, along with staff management, budgets and resident services.

You will ensure safety, regulatory compliance and high-quality service while coordinating with a major meat processing client under contract. The position offers full-time hours and development opportunities.