Acccomodation & Restaurant Assistant Manager | Nimbo

Three Blue Ducks; Tumut; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Employee Assistance Program

Employee Referral Program

Job summary

Three Blue Ducks at Nimbo Fork is a hands-on hybrid role combining hotel and restaurant management. The Accommodation Assistant Manager leads from the front, guiding the team to deliver a consistent, high-quality guest experience across lodge operations and front office.

As the second-in-charge, you will support budgeting, payroll, stock control and supplier relationships, while ensuring exceptional service and guest satisfaction both in the lodge and on the restaurant floor.

Qualifications

• Previous supervisor or senior FOH experience.
• Strong understanding of service, flow and guest experience.
• Confident across both floor and bar.
• Calm, organised and reliable under pressure.
• A natural leader with a positive, team-first approach.

Responsibilities

• Support the day-to-day operation of the lodge, and independently manage front office operations, including opening and closing procedures.
• Coordinate daily activities across accommodation, housekeeping, and guest services.
• Monitor occupancy, revenue, and operational performance.
• Lead and mentor team members, assisting with staff rostering, onboarding, training, and day-to-day supervision.
• Assume responsibility for lodge operations during management absences.
• Deliver exceptional customer service and respond promptly and professionally to guest enquiries, requests, and feedback.
• Maintain exceptional standards of presentation, cleanliness, and guest satisfaction across all areas of the property.
• Build positive relationships with guests to encourage repeat visitation and positive reviews.
• Assist with budgeting, payroll processing, financial reporting, and cost control initiatives.
• Manage purchasing, supplier relationships, stock control, and monthly stocktakes.
• Supervise and manage the restaurant floor and bring beverage and food knowledge to ensure customers are well looked after during their dining experience.
• Lead service and support the team across floor and bar.
• Run shifts and maintain strong service standards.
• Assist with training and development of junior staff.

Skills

FOH Management

Guest Service

Leadership

Calm under pressure

Job description

This is a hands-on hybrid role combining both hotel and restaurant management for someone who leads from the front - supporting the day-to-day running of service, guiding the team and ensuring a consistent, high-quality guest experience. The Accommodation Assistant Manager plays a key role in supporting the overall management and day-to-day operations of the lodge, ensuring exceptional guest experiences while achieving operational and financial objectives. As the second-in-charge, this position assumes full responsibility for lodge operations in the Accommodation Manager's absence and independently manages front office operations as required.

Key responsibilities

• Support the day-to-day operation of the lodge, and independently manage front office operations, including opening and closing procedures
• Coordinate daily activities across accommodation, housekeeping, and guest services
• Monitor occupancy, revenue, and operational performance
• Lead and mentor team members, assisting with staff rostering, onboarding, training, and day-to-day supervision
• Assume responsibility for lodge operations during management absences
• Deliver exceptional customer service and respond promptly and professionally to guest enquiries, requests, and feedback
• Maintain exceptional standards of presentation, cleanliness, and guest satisfaction across all areas of the property
• Build positive relationships with guests to encourage repeat visitation and positive reviews
• Assist with budgeting, payroll processing, financial reporting, and cost control initiatives
• Manage purchasing, supplier relationships, stock control, and monthly stocktakes
• Supervise and manage the restaurant floor and bring beverage and food knowledge to ensure customers are well looked after during their dining experience
• Lead service and support the team across floor and bar
• Run shifts and maintain strong service standards
• Assist with training and development of junior staff

About you

• Previous experience in a supervisor or senior FOH role
• Strong understanding of service, flow and guest experience
• Confident across both floor and bar
• Calm, organised and reliable under pressure
• A natural leader with a positive, team-first approach

About us

Three Blue Ducks at Nimbo Fork is set on a stunning property just outside Gundagai, surrounded by rolling hills, native bushland and wide-open spaces. It's a unique regional venue offering relaxed, produce-driven dining with a strong focus on genuine hospitality. The 6 room lodge and additional 6 boutique cabins offer an idyllic escape. Three Blue Ducks is all about good food, good people and good vibes. We care deeply about where our produce comes from, how it's served, and the impact we leave behind.

Work with a passionate, supportive team

Stunning regional location in Nimbo

Opportunities to grow within a respected hospitality group

Access to EAP & Employee Referral Program