Lodge & Restaurant Operations Supervisor

Three Blue Ducks; Tumut; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Employee Assistance Program

Employee Referral Program

Job summary

Three Blue Ducks at Nimbo Fork is a hands-on hybrid role combining hotel and restaurant management. The Accommodation Assistant Manager leads from the front, guiding the team to deliver a consistent, high-quality guest experience across lodge operations and front office.

As the second-in-charge, you will support budgeting, payroll, stock control and supplier relationships, while ensuring exceptional service and guest satisfaction both in the lodge and on the restaurant floor.

Qualifications

• Previous supervisor or senior FOH experience.
• Strong understanding of service, flow and guest experience.
• Confident across both floor and bar.
• Calm, organised and reliable under pressure.
• A natural leader with a positive, team-first approach.

Responsibilities

• Support the day-to-day operation of the lodge, and independently manage front office operations, including opening and closing procedures.
• Coordinate daily activities across accommodation, housekeeping, and guest services.
• Monitor occupancy, revenue, and operational performance.
• Lead and mentor team members, assisting with staff rostering, onboarding, training, and day-to-day supervision.
• Assume responsibility for lodge operations during management absences.
• Deliver exceptional customer service and respond promptly and professionally to guest enquiries, requests, and feedback.
• Maintain exceptional standards of presentation, cleanliness, and guest satisfaction across all areas of the property.
• Build positive relationships with guests to encourage repeat visitation and positive reviews.
• Assist with budgeting, payroll processing, financial reporting, and cost control initiatives.
• Manage purchasing, supplier relationships, stock control, and monthly stocktakes.
• Supervise and manage the restaurant floor and bring beverage and food knowledge to ensure customers are well looked after during their dining experience.
• Lead service and support the team across floor and bar.
• Run shifts and maintain strong service standards.
• Assist with training and development of junior staff.

Skills

FOH Management

Guest Service

Leadership

Calm under pressure

Job description

Three Blue Ducks at Nimbo Fork is a hands-on hybrid role combining hotel and restaurant management. The Accommodation Assistant Manager leads from the front, guiding the team to deliver a consistent, high-quality guest experience across lodge operations and front office.

As the second-in-charge, you will support budgeting, payroll, stock control and supplier relationships, while ensuring exceptional service and guest satisfaction both in the lodge and on the restaurant floor.