Aboriginal Client Relations Officer - Hybrid

NSW Department of Communities and Justice; Dubbo; Hybrid; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Flex leave

Fitness Passport

Health & Wellbeing programs

Employee Assistance Programs

Training & development

Job summary

NSW Department of Communities and Justice (Aboriginal Housing Office) seeks a Client Relationship Officer to support ACHPs and tenants across the region from Dubbo, with a commitment to culturally appropriate, client-focused housing services.

In this Identified role, you will build trusted relationships, manage issues, and contribute to program delivery. A current driver’s licence and willingness to travel are required.

Qualifications

• Experience in customer service and stakeholder engagement with Aboriginal communities.
• Ability to resolve issues and escalate complex matters.
• Current driver’s licence and willingness to travel.

Responsibilities

• Work with ACHPs, tenants, and stakeholders to meet community and client needs.
• Manage resolution of client issues and enquiries with culturally appropriate advice.
• Provide frontline tenant support, guidance and advocacy, escalating complex matters.
• Support delivery of AHO programs and tenant capacity-building initiatives.
• Identify service delivery risks, gaps and improvement opportunities.

Skills

Relationship building

Communication

Problem solving

Client focus

Travel willingness

Job description

NSW Department of Communities and Justice (Aboriginal Housing Office) seeks a Client Relationship Officer to support ACHPs and tenants across the region from Dubbo, with a commitment to culturally appropriate, client-focused housing services.

In this Identified role, you will build trusted relationships, manage issues, and contribute to program delivery. A current driver’s licence and willingness to travel are required.