Aboriginal Housing Liaison Officer | Full-time Permanent

Australian Capital Territory; Canberra; Presencial; AUD 80.000 - 110.000; Jornada completa

Descripción de la vacante

The Aboriginal and Torres Strait Islander Housing Liaison Officer role within ACT Health and Community Services Directorate supports Aboriginal and Torres Strait Islander applicants and tenants to access housing services, understand rights and responsibilities, and navigate available assistance.

You will deliver culturally safe, trauma‑informed services, build strong relationships with clients and organisations, undertake outreach, coordinate individual housing support plans, advocate for

Formación

• Relevant qualifications or strong demonstrated industry experience in Social Work, Community Development or a related field is preferred but not essential.

Responsabilidades

• Support Aboriginal and Torres Strait Islander applicants and tenants to navigate housing services and understand their rights and responsibilities.
• Deliver culturally safe and responsive services and build strong relationships with clients, families and Aboriginal Community Controlled Organisations.
• Undertake outreach activities to support community housing needs and coordinate individualised housing support plans.
• Advocate for positive outcomes and provide cultural advice to staff.
• Contribute to housing policies and initiatives reflecting community needs and priorities.

Conocimientos

Cultural safety

Trauma‑informed approach

Educación

Social Work

Community Development

Descripción del empleo

Details: The Aboriginal and Torres Strait Islander Housing Liaison Officer facilitates access to safe, sustainable housing for Aboriginal and Torres Strait Islander people, bridging the gap between applicants and tenants and housing services. They are responsible for providing culturally safe support to applicants and tenants through outreach, advocacy, community engagement and uplift of current systems.

As the Aboriginal and Torres Strait Islander Housing Liaison Officer, you will support Aboriginal and Torres Strait Islander applicants and tenants to navigate housing services, understand their rights and responsibilities, and access the assistance they need. You will deliver culturally safe and responsive services, build strong relationships with clients, families, and Aboriginal Community Controlled Organisations, and undertake outreach activities to support community housing needs. The role also involves coordinating individualised housing support plans, advocating for positive outcomes, providing cultural advice to staff, and contributing to the development of housing policies and initiatives that reflect community needs and priorities.

The position delivers innovative, flexible, and time‑limited responses to help clients navigate immediate challenges and connect with appropriate external services, with the aim of strengthening their capacity to manage future situations and sustain their tenancy. Officers use a relationship‑based, trauma‑informed and results‑focused approach, collaborating with other staff to support positive long‑term tenancy and social outcomes.

We acknowledge that this role may result in an increased cultural load, and we are committed to ensuring a culturally and psychologically safe environment. The ACTPS has a range of culturally safe supports in place including mob led staff networks, designated Aboriginal and Torres Strait Islander support through our Employee Assistance Program and access to cultural debriefing as required.

Health and Community Services Directorate (HCSD) is an inclusive employer where all people are respected and valued for their contribution. We strongly encourage and welcome applications from People with Disability, people from culturally and linguistically diverse backgrounds, veterans, mature age workers and lesbian, gay, bisexual, transgender, intersex and queer (LGBTIQ) people.

• This is an identified position in accordance with Section 27(4) of the Public Sector Management Act 1994 and is only open to an Aboriginal and/or Torres Strait Islander person. Aboriginal and/or Torres Strait Islander lived experience, and cultural capability is considered essential and confirmation of Aboriginal or Torres Strait Islander heritage may be requested.
• Relevant qualifications or strong demonstrated industry experience in Social Work, Community Development or a related field is preferred but not essential.

Notes: This is an Aboriginal and/or Torres Strait Islander Identified position. A merit pool or merit list will be established from this selection process and will be used to fill vacancies over the next 12 months

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal .

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Note

This is an identified position and is only open to an Aboriginal and/or Torres Strait Islander person.