Client Relationship Officer

NSW Department of Communities and Justice; Dubbo; Hybrid; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Flex leave

Fitness Passport

Health & Wellbeing programs

Employee Assistance Programs

Training & development

Job summary

NSW Department of Communities and Justice (Aboriginal Housing Office) seeks a Client Relationship Officer to support ACHPs and tenants across the region from Dubbo, with a commitment to culturally appropriate, client-focused housing services.

In this Identified role, you will build trusted relationships, manage issues, and contribute to program delivery. A current driver’s licence and willingness to travel are required.

Qualifications

• Experience in customer service and stakeholder engagement with Aboriginal communities.
• Ability to resolve issues and escalate complex matters.
• Current driver’s licence and willingness to travel.

Responsibilities

• Work with ACHPs, tenants, and stakeholders to meet community and client needs.
• Manage resolution of client issues and enquiries with culturally appropriate advice.
• Provide frontline tenant support, guidance and advocacy, escalating complex matters.
• Support delivery of AHO programs and tenant capacity-building initiatives.
• Identify service delivery risks, gaps and improvement opportunities.

Skills

Relationship building

Communication

Problem solving

Client focus

Travel willingness

Job description

• Location: Dubbo with access to hybrid working arrangement
• Full-time temporary opportunity until 30.06.2027 (35 hours per week)
• Salary from $$116,981 to $$129,492 pa. + super and annual leave loading
• Diverse and inclusive organisation with generous leave entitlements including flex leave and access to Fitness Passport

This position is open to Australian Aboriginal and Torres Strait Islander people only.

As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons. Where a position is identified, an applicant’s race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act 1977.

Your role

The Aboriginal Housing Office (AHO) is seeking a Client Relationship Officer to play a key role in supporting Aboriginal Community Housing Providers (ACHPs) and tenants across the region.

This is a critical role supporting regional operations, including property management transfers, stimulus initiatives, You’ll work closely with ACHPs providers, tenants, Homes NSW and internal teams to work with all providers and tenant’s matters, resolve issues and strengthen relationships to ensure culturally appropriate, client focused housing services.

What You’ll Do

• Working with ACHPs, tenants, internal/external stakeholders ensuring community and client needs are met.
• Manage the resolution of client issues and enquires, providing timely, culturally appropriate, and standards-compliant advice and support.
• Provide frontline tenant support, guidance and advocacy, resolving enquiries and escalating complex matters where required.
• Support the delivery of AHO programs, tenant capacity building and initiatives that improve housing and wellbeing outcomes.
• Identify service delivery risks, gaps and opportunities for continuous improvement.

What We’re Looking For

We’re looking for someone with strong relationship building experience, communication and problem-solving skills, resolve complex issues and work collaboratively with a range of stakeholders.

You’ll bring a client-focused approach, an understanding of culturally appropriate service delivery and the ability to build trusted relationships with Aboriginal communities and housing providers.

A current driver’s licence and a willingness to travel is required for this role.

If you’re motivated to make a meaningful difference and contribute to better housing outcomes for Aboriginal people and communities, we’d love to hear from you.

Role

There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows.

Either will be accepted:

Confirmation of Aboriginality form

Or

Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below:

• is of Aboriginal and/or Torres Strait Islander descent, and
• identifies as an Aboriginal and/or Torres Strait Islander person, and
• is accepted as a such by the Aboriginal and/or Torres Strait Islander community.

Download the role description.

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Are you ready to join us?

Requirements

• Can you outline your experience in customer service, negotiation and working with Aboriginal communities to resolve issues and achieve positive outcomes?

Applications close

Wednesday 4th November 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring Sector Relationship Manager Lyall Gibbs [e-mail] or Mobile: [phone].

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Stephanie Hughes on 02 8688 0027 or via [e-mail]

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website (for all roles except Aboriginal Identified).

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page