9057 GHR Talent Engagement - L&D Officer - Apprentice and Trainee

Monadelphous Group; Perth; On-site; AUD 42,000 - 56,000; Full time

Job summary

Monadelphous Group is seeking an Apprentice and Trainee Admin to join our head office in Victoria Park. As part of the Early Careers Team, you will support apprentices and trainees across the business, coordinating with internal and external stakeholders and handling a wide range of administrative tasks.

You’ll manage shared inboxes, deliver high-level customer service, track anniversaries and wage progression, maintain data in Excel and Avature, and prepare reports and dashboards.

Qualifications

• Experience delivering end-to-end service for apprenticeships.
• Ability to multitask in a fast-paced environment.
• Experience with apprenticeship administration or training program management is a plus.

Responsibilities

• Management of shared inbox and respond to enquiries in a timely manner.
• Deliver high-level customer service to apprentices, trainees, internal and external stakeholders.
• Monitor apprentice and trainee anniversaries, wage progression, and key contract milestones.
• Maintain accurate data entry and record management across Excel, Avature, and internal systems.
• Coordinate TAFE call-ups and maintain accurate training records.
• Prepare end-of-month reports, dashboards, and performance infographics.
• Maintain compliance records and support audit requirements.
• Provide administrative and operational support to Advisors.

Skills

Customer service

Attention to detail

Friendly and approachable

Tools

Excel

Avature

Job description

We are looking for a Apprentice and Trainee Admin to join us at our head office in Victoria Park. As part of the Early Careers Team, we are close-knit and passionate about supporting the development of apprentices and trainees across the business. Our role involves partnering with a diverse range of internal and external stakeholders and managing a wide variety of responsibilities.

We are looking for someone who has:

• High level of customer service.
• Excellent attention to detail.
• Friendly, approachable, and passionate about helping others succeed.

Working with Monadelphous offers many benefits, some of which include:

• We offer diverse, challenging work on some of the world’s biggest resources, energy and infrastructure projects.
• Career progression and growth opportunities. We want you to reach your potential and we’d like to help you get there.
• Flexibility and working from home option.
• We’re solution focused, reliable and embrace a ‘can-do’ team environment.

Key Responsibilities:

• Management of shared inbox and respond to enquiries in a timely manner.
• Deliver high-level customer service to apprentices, trainees, internal and external stakeholders.
• Monitor apprentice and trainee anniversaries, wage progression, and key contract milestones.
• Maintain accurate data entry and record management across Excel, Avature, and internal systems.
• Coordinate TAFE call-ups and maintain accurate training records.
• Prepare end-of-month reports, dashboards, and performance infographics.
• Maintain compliance records and support audit requirements.
• Provide administrative and operational support to Advisors.

What you’ll bring:

• Previous experience in managing end to end service delivery and training contract progression for volume apprentices.
• Ability to work in a fast-paced environment and multitask.
• Previous experience of administering state and federal apprenticeship completion claims.
• Experience with apprentice or trainee programs, such as a network provider or ASSN, Training organisation, or similar position (desired, not essential)

Life at Monadelphous

There’s lots to get involved in, celebratory or cultural events and so much more. We work hard to make Monadelphous a truly great place to work.

We celebrate our diversity and shared values and are committed to inclusion and equal opportunities for all. We’re committed to hiring locally, encourage people of all diverse backgrounds to apply and strongly encourage women and First Nations people to submit an application.

About us

Monadelphous is an ASX-200 company providing multidisciplinary construction, maintenance and industrial services to many of the largest companies in the resources, energy and infrastructure sectors.

Established in 1972, we’ve been working in Australia and around the world for more than 50 years. We work on the biggest projects and ensure our teams have a variety of opportunities available to follow their career path of choice.

Our corporate offices in Perth and Brisbane enable a wide range of professionals who provide the administration support and corporate services for the teams across Australia and internationally. Join a collaborative and fun team who are contributing to the success of our business every day.

Safety is at the forefront of everything we do, and we live by our promise: The Safe Way is the Only Way. A career at Monadelphous is a career with a difference. Make it yours.