Apprentice & Trainee Advisor

Monadelphous; Perth; Hybrid; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Career progression

Supportive team environment

Working from home option

Job summary

Monadelphous is seeking an Apprentice & Trainee Advisor to join our head office in Victoria Park. You will support apprentices, trainees and stakeholders across the lifecycle, delivering exceptional service while ensuring compliance and funding requirements are met.

You’ll collaborate with internal teams, manage onboarding, monitor progress and assist with reporting, pay progression tracking and system updates. The role offers flexible working arrangements and a collaborative Early Careers team.

Qualifications

• Knowledge of apprenticeships, traineeships, employment services or VET.
• Experience in an apprenticeships and traineeships support role.
• Strong administrative and organisational skills.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy.
• Ability to build and maintain effective stakeholder relationships.
• Strong problem-solving and time management skills.
• Proficiency in Microsoft Office applications and database systems.

Responsibilities

• Apprentice & Trainee Management - oversee onboarding to completion with ongoing support.
• Relationship Management - guide internal teams on obligations and lifecycle administration.
• Compliance & Administration - maintain records, process documentation, track pay progressions.
• Claims & Funding Administration - manage incentive claims and liaise with government bodies.
• Customer Service & Stakeholder Support - multi-channel support and process improvements.
• Continuous Improvement - share best practices and optimise processes.

Skills

Knowledge of apprenticeships, trainees

Experience in apprenticeship/traineesh

Administrative skills

Verbal and written communication

Attention to detail

Stakeholder relations

Problem solving & time management

MS Office & databases

Tools

Microsoft Office

Database systems

Job description

We are looking for an Apprentice & Trainee Advisor to join our head office in Victoria Park. As part of a close-knit and passionate Early Careers team, the Advisor plays a key role in building strong relationships, providing expert guidance, and contributing to positive employment and training experiences for all stakeholders.

You will be responsible for providing end-to-end support to apprentices, trainees, and stakeholders throughout the apprenticeship and traineeship lifecycle. The role focuses on delivering exceptional customer service, ensuring contractual and compliance obligations and funding requirements are met, and supporting successful training outcomes.

Working with Monadelphous offers many benefits, some of which include:

• Career progression and growth opportunities within the business
• Supportive and collaborative team environment
• Flexibility and working from home option
• We’re solution focused, reliable and embrace a ‘can-do’ team environment.

Key Responsibilities:

• Apprentice & Trainee Management - Oversee apprentices and trainees from onboarding to completion by providing ongoing support, monitoring progress, and proactively addressing retention risks.
• Relationship Management - Build strong relationships with internal teams, guiding them on apprenticeship obligations, handling lifecycle administration, and delivering prompt, professional support.
• Compliance & Administration - Ensure regulatory compliance and data accuracy by maintaining records, processing documentation, tracking pay progressions, and updating systems promptly.
• Claims & Funding Administration - Manage, track, and report on federal and state incentive claims while liaising with government bodies to resolve queries.
• Customer Service & Stakeholder Support - Provide multi‑channel customer service by resolving queries efficiently, collaborating on process improvements and escalating complex issues.
• Continuous Improvement - Drive continuous improvement and team success by sharing best practices, optimising processes, and elevating the stakeholder experience.

What you’ll bring:

• Knowledge of apprenticeships, traineeships, employment services or vocational education and training (VET).
• Experience in an apprenticeships and traineeships support role.
• Strong administrative and organisational skills.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy.
• Ability to build and maintain effective stakeholder relationships
• Strong problem-solving and time management skills.
• Proficiency in Microsoft Office applications and database systems.

Life at Monadelphous

We celebrate our diversity and shared values and are committed to inclusion and equal opportunities for all. We’re committed to hiring locally, encourage people of all diverse backgrounds to apply and strongly encourage women and First Nations people to submit an application

About us

Monadelphous is an ASX-200 company providing multidisciplinary construction, maintenance and industrial services to many of the largest companies in the resources, energy and infrastructure sectors. Established in 1972, we’ve been working in Australia and around the world for more than 50 years. We work on the biggest projects and ensure our teams have a variety of opportunities available to follow their career path of choice.

Our corporate offices in Perth and Brisbane enable a wide range of professionals who provide the administration support and corporate services for the teams across Australia and internationally. Join a collaborative and fun team who are contributing to the success of our business every day.

Safety is at the forefront of everything we do, and we live by our promise: The Safe Way is the Only Way. A career at Monadelphous is a career with a difference.