2IC Assistant Hotel Manager—Lead Guest Experience

Oscars Group; Towradgi; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

2IC leadership

Flexible hours

Staff discounts across Oscars Group

Training & development

Mentoring

Career progression

Recognition program

Job summary

Oscars Group seeks an experienced Assistant Manager 2IC to support the Hotel Manager at Quality Suites Pioneer Sands in Towradgi. You will lead front-of-house operations, supervise staff across housekeeping and guest services, and ensure exceptional guest experiences.

This hands-on role requires strong leadership, organisational skills and the ability to manage busy periods, weekends and holidays. Full-time or part-time options with immediate start are available.

Qualifications

• Experience in an Assistant Manager or similar hotel leadership role.
• Experience with hotel operations, including housekeeping.
• Experience using a hotel PMS, with Choice Advantage or similar systems.
• Strong people management and team leadership skills.
• Excellent organisation and time management skills.
• Able to manage multiple priorities in a hands-on environment.
• Strong guest service and problem-solving skills.
• Flexible availability, including weekends and public holidays.

Responsibilities

• Support the Hotel Manager with day-to-day hotel operations.
• Act as the 2IC and cover the Hotel Manager in their absence.
• Lead, support and motivate the hotel team to deliver high service standards.
• Oversee front office and guest services operations.
• Coordinate with housekeeping to maintain room and property standards.
• Manage guest enquiries, feedback and service recovery.
• Assist with rostering, scheduling and time management.
• Monitor hotel presentation, cleanliness and standards.
• Use the PMS to manage reservations and daily operations.
• Assist with reporting, administration and general hotel management duties.
• Ensure WHS and operational procedures are followed.
• Support busy periods, weekends and public holidays.
• Identify issues and proactively resolve them.
• Collaborate with the Hotel Manager to improve guest and team experience.

Skills

Team leadership

Guest service

Time management

Problem solving

Ownership

Staff management

Prioritisation

Flexibility

Education

Hospitality leadership experience

Tools

Choice Advantage PMS

Job description

Oscars Group seeks an experienced Assistant Manager 2IC to support the Hotel Manager at Quality Suites Pioneer Sands in Towradgi. You will lead front-of-house operations, supervise staff across housekeeping and guest services, and ensure exceptional guest experiences.

This hands-on role requires strong leadership, organisational skills and the ability to manage busy periods, weekends and holidays. Full-time or part-time options with immediate start are available.