24x7 On-Call DevOps & Cloud Platform Engineer

Concentrix; City of Brisbane; On-site; AUD 120,000 - 160,000; Full time

Job summary

Concentrix in Brisbane is seeking a DevOps & Platform Support Engineer to own critical cloud platforms and drive automation across AWS and Azure. This role involves 24x7 on-call rotation and production ownership within a Managed Services environment.

You will design, build and operate cloud environments, implement IaC, CI/CD pipelines, and observability. Strong Linux, scripting and collaboration skills are essential.

Qualifications

• 5+ years designing and developing cloud solutions.
• Hands-on AWS and/or Azure experience required.
• Proven IaC and CI/CD experience.
• Strong Linux, networking and scripting (Python/Bash/Node.js).
• Experience with Docker and Kubernetes.
• Experience with cloud monitoring and observability tools.
• Production support experience in managed services/ITIL environment.
• Understanding of incident, problem and change management.
• Strong troubleshooting and analytical skills.
• Experience working with third-party vendors and stakeholders.
• Excellent communication skills to explain technical concepts.
• AWS or Azure Associate-level certification or above.

Responsibilities

• Act as the technical SME for a production platform and provide Level 2 support.
• Troubleshoot incidents, identify root causes and drive preventative improvements.
• Coordinate production changes from impact assessment to implementation and rollback.
• Work with vendors, customers, engineers and Service Delivery Managers to resolve complex technical issues.
• Design, build and enhance AWS and Azure cloud environments.
• Develop Infrastructure as Code using Terraform, CloudFormation, CDK, Pulumi or similar.
• Design and maintain CI/CD pipelines and DevOps automation.
• Support cloud applications, containers and production environments.
• Implement monitoring, logging and alerting to improve platform reliability.
• Maintain runbooks, technical documentation and knowledge across the team.

Skills

Cloud design & development

AWS/Azure experience

IaC & CI/CD

Linux scripting

Incident, problem & change management

Communication skills

Tools

Docker

Kubernetes

Monitoring & observability tools

Job description

Concentrix in Brisbane is seeking a DevOps & Platform Support Engineer to own critical cloud platforms and drive automation across AWS and Azure. This role involves 24x7 on-call rotation and production ownership within a Managed Services environment.

You will design, build and operate cloud environments, implement IaC, CI/CD pipelines, and observability. Strong Linux, scripting and collaboration skills are essential.