DevOps & Platform Support Engineer - 24x7 on-call rotation

Convergys; City of Brisbane; Hybrid; AUD 110,000 - 160,000; Full time

Job summary

Concentrix TPS is seeking a hands-on DevOps & Platform Support Engineer to own a critical production platform and provide Level 2 support. You will design and operate AWS and Azure environments, implement IaC and CI/CD pipelines, and work with vendors to resolve complex issues.

You’ll join a growing ANZ Managed Services & Cloud Engineering team and participate in a shared 24x7 on-call rotation. Australian work rights are required and sponsor is not available.

Qualifications

• 5+ years designing and developing cloud solutions.
• Hands-on with AWS and/or Azure in production.
• Experience with Infrastructure as Code and CI/CD.
• Strong Linux, networking and scripting (Python, Bash, Node.js).
• Docker and Kubernetes experience.
• Production support in managed services or ITIL environments.
• Incident, problem and change management experience.
• Troubleshooting and analytical mindset; strong communicator.
• Experience with vendors and technical stakeholders.
• AWS or Azure Associate-level certification or higher.

Responsibilities

• Act as technical SME for a critical production platform and Level 2 support.
• Troubleshoot incidents, identify root causes and drive improvements.
• Coordinate production changes from impact assessment to rollback.
• Work with vendors, customers, engineers and Service Delivery Managers to resolve issues.
• Design, build and enhance AWS and Azure cloud environments.
• Develop Infrastructure as Code using Terraform, CloudFormation, CDK, Pulumi or similar.
• Design and maintain CI/CD pipelines and DevOps automation.
• Support cloud applications, containers and production environments.
• Implement monitoring, logging and alerting to improve reliability.
• Maintain runbooks and technical documentation across the team.

Skills

AWS

Azure

Infrastructure as Code

CI/CD

Linux

Python

Bash

Node.js

Docker

Kubernetes

Networking

ITIL

On-call support

Vendor management

Incident/Problem/Change Mgmt

Communication

Tools

Terraform

CloudFormation

Pulumi

CDK

Docker

Kubernetes

Job description

Build cloud solutions. Own critical platforms. Solve complex technical challenges. Concentrix TPS is the technology and service design practice of Concentrix, delivering cloud engineering, contact centre and digital services to some of Australia and New Zealand’s largest organisations.Concentrix TPS is the technology and service design practice of Concentrix, delivering cloud engineering, contact centre and digital services to some of Australia and New Zealand’s largest organisations. We’re growing our ANZ Managed Services & Cloud Engineering team and are looking for a DevOps & Platform Support Engineer who enjoys a mix of hands-on cloud engineering, automation, production support and technical ownership. This involves standard business hours with a **mandatory shared 24x7 on-call rotation and applicable on-call allowance.** **The opportunity**This is a dual-focus engineering role.You’ll be the technical SME and Level 2 support owner for a critical communications platform within a long-running Managed Services environment. You’ll own incidents, problem management, changes, platform health and vendor escalations, while helping ensure the service remains reliable and well supported. Alongside this, you’ll work across our wider ANZ cloud portfolio, designing and building solutions, improving existing customer environments and delivering AWS and Azure cloud engineering, Infrastructure as Code, CI/CD and automation. It’s a great opportunity for someone who enjoys both building technology and taking ownership of what they build. What you’ll be doing* Act as the technical SME for a critical production platform and provide Level 2 support.* Troubleshoot incidents, identify root causes and drive preventative improvements.* Coordinate production changes from impact assessment and approval through to implementation and rollback.* Work with vendors, customers, engineers and Service Delivery Managers to resolve complex technical issues.* Design, build and enhance AWS and Azure cloud environments.* Develop Infrastructure as Code using Terraform, CloudFormation, CDK, Pulumi or similar.* Design and maintain CI/CD pipelines and DevOps automation.* Support cloud applications, containers and production environments.* Implement monitoring, logging and alerting to improve platform reliability.* Maintain runbooks, technical documentation and knowledge across the team. What we’re looking for* 5+ years’ experience designing and developing cloud solutions.* Strong hands-on experience with AWS and/or Azure.* Proven experience with Infrastructure as Code and CI/CD.* Strong Linux, networking and scripting skills, ideally with Python, Bash or Node.js.* Experience with Docker and Kubernetes.* Experience with cloud monitoring, logging and observability tools.* Production support experience in a managed services, ITIL or enterprise environment.* Understanding of incident, problem and change management.* Strong troubleshooting and analytical skills, with the ability to investigate complex technical issues.* Experience working with third-party vendors and technical stakeholders.* Excellent communication skills and the ability to explain technical concepts to different audiences.* AWS or Azure Associate-level certification or above. Nice to haveExperience with Amazon Connect, CCaaS, telephony/SIP, ITIL v4, AWS Solutions Architect Professional or Security Specialty would be highly regarded. You’ll be the primary owner of the platform, but you won’t be the only person who supports it. You’ll work as part of a broader engineering team with backup coverage and shared knowledge. Due to the nature of the project, you must be based in Australia with full, unrestricted working rights. Australian Permanent Residency is the minimum requirement; Australian Citizenship is preferred. Visa sponsorship is not available for this role. Ready to build, own and make an impact?If you’re a hands-on DevOps or Cloud Engineer who enjoys technical ownership, automation, problem-solving and working with modern cloud technologies, we’d love to hear from you. Apply now and join the Concentrix team.