24/7 Transport Fault & Operations Controller

Service Stream; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Growth opportunities

Discounts

Paid leave

Culture of safety and inclusion

Job summary

ConnectSydney is seeking a Customer & Operations Centre Operator to join our 24/7 Control Room in Rockdale, NSW. This full-time role monitors and responds to calls, faults and incidents across the Harbour Zone network, coordinating responses and ensuring safety and efficiency.

The role operates on a rotating 12-hour roster over six weeks (four weeks of night shifts, then two weeks of day shifts) and involves dispatching resources, documenting incidents, and delivering professional service to

Qualifications

• Our ideal candidate will have experience within a similar traffic management or control room environment.
• Civil works or ITS knowledge.
• Excellent verbal and written communication skills.
• Strong computer literacy and proficiency with MS Office suite.
• Good attention to detail with the ability to remain composed under pressure.
• Strong problem-solving, decision making and conflict resolution skills.

Responsibilities

• Monitoring Transport for NSW Road Assets such as Traffic Signals and Electronic Signs to identify faults and take corrective action.
• Organising and dispatching resources to attend to faults and unplanned incidents within the network.
• Reporting and accurately documenting all incidents, complaints, observations, and enquiries using the ConnectSydney Job Management System.
• Providing a high level of professional service to customers when answering the stakeholder line and emails promptly and accurately.
• Coordinating with multiple parties to resolve incidents on the network in an organised manner and documenting all the details correctly.

Job description

ConnectSydney is seeking a Customer & Operations Centre Operator to join our 24/7 Control Room in Rockdale, NSW. This full-time role monitors and responds to calls, faults and incidents across the Harbour Zone network, coordinating responses and ensuring safety and efficiency.

The role operates on a rotating 12-hour roster over six weeks (four weeks of night shifts, then two weeks of day shifts) and involves dispatching resources, documenting incidents, and delivering professional service to