24/7 Hospital Switchboard & Admin Officer

Queensland Health; Gladstone Regional; On-site; AUD 55,338,000 - 61,537,000; Full time

Benefits offered by this job

Ongoing Professional Development

Flexible Work-Life Balance

Generous Salary Sacrificing Options

Paid Parental Leave

Employee Assistance Program (EAP)

Discounted Private Health Insurance

Fitness Passport

Job summary

Queensland Health's Gladstone Hospital Switch Team seeks a calm, friendly voice to manage calls, connect people to the right department and coordinate pagers. Your role keeps our hospital moving 24/7, with a rolling roster across days, evenings, overnights, weekends and public holidays.

You'll respond to emergencies and security situations, support administration and travel arrangements, and work independently with initiative in a busy healthcare environment.

Qualifications

• Strong admin, reception and customer service experience.
• Experience in a healthcare environment is preferred.
• Ability to work independently and stay calm under pressure.

Responsibilities

• Answer calls professionally and connect callers to the right department.
• Recognise emergencies and security situations and respond appropriately.
• Coordinate pagers and maintain contact information for staff.
• Support daily administration and assist with after-hours travel and accommodation.

Skills

Admin experience

Reception skills

Customer service

Communication

MS Word

MS Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Queensland Health's Gladstone Hospital Switch Team seeks a calm, friendly voice to manage calls, connect people to the right department and coordinate pagers. Your role keeps our hospital moving 24/7, with a rolling roster across days, evenings, overnights, weekends and public holidays.

You'll respond to emergencies and security situations, support administration and travel arrangements, and work independently with initiative in a busy healthcare environment.