24/7 Data Centre Operator & Remote Hands Pro

VOCUS; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

VOCUS is seeking a Data Centre Operator to join our NSW team, available for a 24/7 on-call rotation for emergency response when required. You will handle customer updates, ticket processing, and monitor critical infrastructure from our Sydney facility.

The role involves collaborating with Telcos and vendors, performing remote hands tasks, and maintaining site documentation and compliance with IT security standards. Strong communication and problem-solving skills are essential.

Qualifications

• Solid understanding of data communications services.
• Data centre operations experience preferred.
• Knowledge of electrical/mechanical systems.
• Understanding of TCP/IP, Ethernet.
• Familiar with ISO27001 and IT security controls.
• Knowledge of network switches/routers.

Responsibilities

• Provide exceptional customer service with timely updates to clients regarding facility operations, remote hands, and related support.
• Process and manage customer request tickets.
• Monitor facility infrastructure, access control and security.
• Provide remote assistance to other Vocus Data Centres.
• Liaise with Telcos and vendors for deployments and cabling.
• Perform cross connect installs and maintain DC documentation.

Skills

Data centre ops

Networking basics

IT security

ISO27001

Network hardware

Communication

MS Office

Vendor liaison

Remote hands

Job description

We are looking for a Data Centre Operator to join our NSW team with the ability to work for 24/7 on-call rotation roster for emergency response where required.

What you’ll be doing:

• Providing exceptional customer service including timely communication to clients regarding facility operational matters, remote hands, remote support and facility related support.
• Processing of customer request tickets.
• Monitoring facility infrastructure, access control and security
• Providing remote assistance to other Vocus Data Centres.
• Responding to facilities issues as they arise.
• Liaising with Telco’s and vendors to deliver cable and infrastructure deployments.
• Performing cross connect installs and connections.
• Assisting in ensuring regular maintenance activities with contractors are completed successfully.
• Facilitating tours of the facility for potential and existing customers.
• Assisting in signing customers into and out of the site.
• Implementing and maintaining DC documentation and records.
• Operational checks and inspection of plant and equipment.
• Assisting other Vocus staff such as networking and provisioning teams.
• Assisting in the creation of regular reporting and site documentation.
• Assisting in maintaining the functionality and tidiness of the comms room and ODF infrastructure.
• Assist in site projects as required.
• Flexibility in operating out of any of the technical facilities, as required.
• Take proactive approach towards task and project execution.
• Raise any issue discovered.
• Assist in organizing maintenance agreements / proposals as required.
• Raising Purchase orders and processing as required.
• Performing remote hands tasks, for customers as required.
• Assist in Facility and customer infrastructure assets as required.
• Assisting in receiving and managing delivery and logistics activities.
• Assist in site order and cleanliness activities.
• Communicate and assist other Vocus teams as required.
• Adhere to both Vocus and local DC procedure and policies.
• Perform regular onsite WHS audits and assessments.
• Attend and complete training as required.

What you’ll bring to the role

• Solid understanding of data communications services and systems.
• Previous Data Centre operations experience highly regarded with an understanding of data communications services and systems.
• Knowledge of electrical/mechanical systems and principles.
• Proficient in your understanding of Network Protocols - TCP/IP, Ethernet etc....
• Demonstrate a good working knowledge of industry IT compliance standards, particularly in ISO27001.
• Understanding of IT security controls.
• Network installation and configuration knowledge.
• Knowledge of network hardware - switches, routers and cabling
• Excellent communication skills, written and verbal.
• Customer focused.
• Proficient in Microsoft products – Office, windows etc..
• Experience in information Security Incident Response/Investigations