24/7 Data Centre Operator – On-Call & Remote Hands

Vocus Group; Sydney; On-site; AUD 65,000 - 82,000; Full time

Benefits offered by this job

Training & development

Discounts on services

Generous leave options

Study assistance

Wellbeing programs

Job summary

Vocus Group is seeking a Data Centre Operator in NSW to join our team. The role involves customer-focused support, monitoring of data centre infrastructure, and coordinating with Telcos and vendors for infrastructure deployments.

You will handle remote hands tasks, site documentation, and maintenance activities as part of a 24/7 on-call roster. The successful candidate will have a solid understanding of data communications systems, familiarity with ISO27001 controls, and experience in data

Qualifications

• Solid understanding of data communications services and systems.
• Previous Data Centre operations experience highly regarded.
• Knowledge of electrical/mechanical systems and principles.
• Proficient in TCP/IP, Ethernet.
• Understanding of IT security controls and ISO27001.

Responsibilities

• Provide exceptional customer service with timely communication to clients regarding facility operational matters, remote hands, remote support and facility related support.
• Process customer request tickets.
• Monitor facility infrastructure, access control and security.
• Provide remote assistance to other Vocus Data Centres.
• Respond to facilities issues as they arise.
• Liaise with Telcos and vendors for cable and infrastructure deployments.
• Perform cross connect installs and connections.
• Assist in maintaining DC documentation and records.
• Conduct operational checks and inspections of plant and equipment.
• Assist in site projects as required.

Job description

Vocus Group is seeking a Data Centre Operator in NSW to join our team. The role involves customer-focused support, monitoring of data centre infrastructure, and coordinating with Telcos and vendors for infrastructure deployments.

You will handle remote hands tasks, site documentation, and maintenance activities as part of a 24/7 on-call roster. The successful candidate will have a solid understanding of data communications systems, familiarity with ISO27001 controls, and experience in data