Service Delivery Coordinator - Data Centre

Redpath Partners; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Redpath Partners in Sydney is seeking a Service Delivery Coordinator for a growing data centre operator. You will act as the central point of contact for customer service requests, coordinating technical services and minor infrastructure projects from enquiry through to completion.

The role suits a proactive, hands-on professional who can manage multiple stakeholders in a fast-paced, mission-critical environment, while ensuring services are delivered safely, efficiently and to agreed timeframes.

Qualifications

• Experience in a data centre, telecommunications, IT infrastructure or technical service delivery environment.
• Exposure to customer service coordination, connectivity, infrastructure deployments or minor project management.
• Experience liaising with suppliers and contractors, including coordinating quotes, scheduling works and tracking delivery.
• Working understanding of data centre infrastructure such as racks, PDUs and connectivity.
• Strong communication skills and the ability to manage customer expectations and resolve issues.
• Good organisational skills and the ability to manage competing priorities.
• Competence with Microsoft Excel and general administration.

Responsibilities

• Managing incoming customer service requests via email, phone and face-to-face interactions.
• Coordinating customer fitouts, rack deployments, additional power requirements and network connectivity services.
• Managing requests from initial scoping and supplier quotes through to approvals, scheduling, execution and completion.
• Liaising with customers to clarify requirements, provide updates and manage expectations throughout delivery.
• Coordinating contractors and suppliers, ensuring work is completed in line with agreed scope and site requirements.
• Working closely with operations and facilities teams to ensure customer requests align with technical and operational requirements.
• Maintaining accurate service records, delivery trackers, documentation and basic reporting.
• Supporting a range of customer infrastructure changes and minor projects, resolving issues and escalating risks where required.

Skills

Data centre operations

Customer service

Project coordination

Excel

Communication

Stakeholder management

Tools

MS Excel

Job description

Service Delivery Coordinator - Data Centre

An exciting opportunity for a customer-focused Service Delivery Coordinator to join a growing data centre operator in Sydney.

Working within a small, collaborative team, you'll act as a central point of contact for customer service requests, coordinating technical services and minor infrastructure projects from initial enquiry through to completion.

This is a varied, hands-on role suited to someone who enjoys problem-solving, managing multiple stakeholders and seeing work delivered in a fast-paced, mission-critical environment.

An exciting opportunity for a customer-focused Service Delivery Coordinator to join a growing data centre operator in Sydney.

Working within a small, collaborative team, you'll act as a central point of contact for customer service requests, coordinating technical services and minor infrastructure projects from initial enquiry through to completion.

This is a varied, hands-on role suited to someone who enjoys problem-solving, managing multiple stakeholders and seeing work delivered in a fast-paced, mission-critical environment.

The Role

You'll manage customer requests across an established portfolio, working closely with customers, internal operations teams and external service providers to ensure services are delivered safely, efficiently and within agreed timeframes.

Responsibilities will include:

• Managing incoming customer service requests via email, phone and face-to-face interactions.
• Coordinating customer fitouts, rack deployments, additional power requirements and network connectivity services.
• Managing requests from initial scoping and supplier quotes through to approvals, scheduling, execution and completion.
• Liaising with customers to clarify requirements, provide updates and manage expectations throughout delivery.
• Coordinating contractors and suppliers, ensuring work is completed in line with agreed scope and site requirements.
• Working closely with operations and facilities teams to ensure customer requests align with technical and operational requirements.
• Maintaining accurate service records, delivery trackers, documentation and basic reporting.
• Supporting a range of customer infrastructure changes and minor projects, resolving issues and escalating risks where required.

About You

You'll be organised, proactive and comfortable taking ownership of requests from start to finish. You'll enjoy working with customers and suppliers while coordinating multiple activities in a time-sensitive environment.

Ideally, you'll bring:

• Experience in a data centre, telecommunications, IT infrastructure or technical service delivery environment.
• Exposure to customer service coordination, connectivity, infrastructure deployments or minor project management.
• Experience liaising with suppliers and contractors, including coordinating quotes, scheduling works and tracking delivery.
• A working understanding of data centre infrastructure, such as racks, power distribution units (PDUs), power requirements and connectivity.
• Strong communication skills and the confidence to manage customer expectations and resolve issues.
• Good organisational skills and the ability to manage competing priorities.
• Competence with Microsoft Excel and general administration.

What's on Offer

• The opportunity to work within a growing data centre environment.
• A varied role combining customer engagement, technical coordination and project delivery.
• A collaborative team with exposure to a broad range of customer infrastructure requirements.
• Opportunities to develop your technical knowledge and take ownership of increasingly complex service delivery activities.

Location: Sydney CBD
Hours: Monday to Friday, ideally 9:00am to 5:30pm, with some flexibility. On-site attendance is required.