Data Centre Operator

Vocus Group; Sydney; On-site; AUD 65,000 - 82,000; Full time

Benefits offered by this job

Training & development

Discounts on services

Generous leave options

Study assistance

Wellbeing programs

Job summary

Vocus Group is seeking a Data Centre Operator in NSW to join our team. The role involves customer-focused support, monitoring of data centre infrastructure, and coordinating with Telcos and vendors for infrastructure deployments.

You will handle remote hands tasks, site documentation, and maintenance activities as part of a 24/7 on-call roster. The successful candidate will have a solid understanding of data communications systems, familiarity with ISO27001 controls, and experience in data

Qualifications

• Solid understanding of data communications services and systems.
• Previous Data Centre operations experience highly regarded.
• Knowledge of electrical/mechanical systems and principles.
• Proficient in TCP/IP, Ethernet.
• Understanding of IT security controls and ISO27001.

Responsibilities

• Provide exceptional customer service with timely communication to clients regarding facility operational matters, remote hands, remote support and facility related support.
• Process customer request tickets.
• Monitor facility infrastructure, access control and security.
• Provide remote assistance to other Vocus Data Centres.
• Respond to facilities issues as they arise.
• Liaise with Telcos and vendors for cable and infrastructure deployments.
• Perform cross connect installs and connections.
• Assist in maintaining DC documentation and records.
• Conduct operational checks and inspections of plant and equipment.
• Assist in site projects as required.

Job description

We are looking for a Data Centre Operator to join our NSW team with the ability to work for 24/7 on-call rotation roster for emergency response where required.

What you'll be doing

• Providing exceptional customer service including timely communication to clients regarding facility operational matters, remote hands, remote support and facility related support.
• Processing of customer request tickets.
• Monitoring facility infrastructure, access control and security
• Providing remote assistance to other Vocus Data Centres.
• Responding to facilities issues as they arise.
• Liaising with Telco's and vendors to deliver cable and infrastructure deployments.
• Performing cross connect installs and connections.
• Assisting in ensuring regular maintenance activities with contractors are completed successfully.
• Facilitating tours of the facility for potential and existing customers.
• Assisting in signing customers into and out of the site.
• Implementing and maintaining DC documentation and records.
• Operational checks and inspection of plant and equipment.
• Assisting other Vocus staff such as networking and provisioning teams.
• Assisting in the creation of regular reporting and site documentation.
• Assisting in maintaining the functionality and tidiness of the comms room and ODF infrastructure.
• Assist in site projects as required.
• Flexibility in operating out of any of the technical facilities, as required.
• Take proactive approach towards task and project execution.
• Raise any issue discovered.
• Assist in organizing maintenance agreements / proposals as required.
• Raising Purchase orders and processing as required.
• Performing remote hands tasks, for customers as required.
• Assist in Facility and customer infrastructure assets as required.
• Assisting in receiving and managing delivery and logistics activities.
• Assist in site order and cleanliness activities.
• Communicate and assist other Vocus teams as required.
• Adhere to both Vocus and local DC procedure and policies.
• Perform regular onsite WHS audits and assessments.
• Attend and complete training as required.

What you'll bring to the role

• Solid understanding of data communications services and systems.
• Previous Data Centre operations experience highly regarded with an understanding of data communications services and systems.
• Knowledge of electrical/mechanical systems and principles.
• Proficient in your understanding of Network Protocols - TCP/IP, Ethernet etc....
• Demonstrate a good working knowledge of industry IT compliance standards, particularly in ISO27001.
• Understanding of IT security controls.
• Network installation and configuration knowledge.
• Knowledge of network hardware - switches, routers and cabling
• Excellent communication skills, written and verbal.
• Customer focused.
• Proficient in Microsoft products - Office, windows etc..
• Experience in information Security Incident Response/Investigations

What We Offer

Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

• Diverse and dynamic teams with a supportive and inclusive culture.
• Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
• Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
• Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
• Study assistance programs to excel your personal growth, learning and development.
• Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job - it's personal. We're crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.

We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.

With us, you'll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.

About Us

As Australia's specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.

We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.

If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.