24/7 Customer Support Operator — Dispatch & Client Care

Kastle Systems Australia; Sydney; Presencial; AUD 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

5 weeks annual leave

Overtime opportunities

1 RDO per roster cycle

Good work life balance

Descripción de la vacante

Kastle Systems Australia in Sydney is seeking a proactive Operations Centre Associate to join our 24/7 monitoring team. You will provide premium client service and handle signals, phone and email communications, and dispatch service requests to appropriate personnel.

The role operates on a rotating roster, with 38 hours per week, five weeks annual leave, and opportunities for overtime. Australian citizen or resident eligibility is required.

Formación

• Commitment to premium client service
• Willingness to take on new challenges
• Excellent communication (oral and written)
• Ability to work autonomously

Responsabilidades

• Responding to signals generated by Kastle Systems Australia monitoring centre
• Phone or email interaction with end clients
• Dispatching service requests to appropriate personnel via phone and email

Conocimientos

Excellent communication

Autonomous work

Descripción del empleo

Kastle Systems Australia in Sydney is seeking a proactive Operations Centre Associate to join our 24/7 monitoring team. You will provide premium client service and handle signals, phone and email communications, and dispatch service requests to appropriate personnel.

The role operates on a rotating roster, with 38 hours per week, five weeks annual leave, and opportunities for overtime. Australian citizen or resident eligibility is required.