24/7 Customer Support Consultant — Casual & Flexible

Probe Asia Pacific Pty Ltd; Melbourne; On-site; AUD 52,000 - 60,000; Part time

Job summary

Probe CX in Essendon Fields, Victoria, is hiring a casual Customer Support Consultant. You will handle customer service, administrative tasks and email communications for the Guarding Services team across Australia.

The role requires flexibility to work 24/7 shifts, including weekends and public holidays, with one week of paid full-time training. The successful candidate will stay composed under pressure, resolve inquiries efficiently, and navigate multiple computer systems.

Qualifications

• Ability to stay professional under high call volumes in a 24/7 environment.
• Proven track record in handling varied customer enquiries and admin tasks.
• Proficiency navigating multiple computer systems and software platforms.

Responsibilities

• Provide support to the Guarding Services team, handling customer service, admin tasks, and emails.
• Respond to enquiries from client team members and accounts across Australia.
• Operate within a 24/7, 365-day contact center, including nights and holidays.
• Attend paid full-time training and adapt to new processes and policies.

Skills

Composure

Customer obsession

Tech proficiency

Clear communication

Growth mindset

Reliability

Job description

Probe CX in Essendon Fields, Victoria, is hiring a casual Customer Support Consultant. You will handle customer service, administrative tasks and email communications for the Guarding Services team across Australia.

The role requires flexibility to work 24/7 shifts, including weekends and public holidays, with one week of paid full-time training. The successful candidate will stay composed under pressure, resolve inquiries efficiently, and navigate multiple computer systems.