Service Centre Operator: Remote Diagnostics & Support

Tomra; Sydney; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Purpose-driven company

Collaborative teams

Impactful work

Job summary

Tomra Sydney is seeking a customer-focused Dispatch/Support Technician to join our Service Centre team. This full-time role operates 7 days a week from our Sydney office in St Leonards, with a shift roster including one weekend day.

You will provide hotline technical support, handle customer queries, monitor systems via a web portal, coordinate onsite maintenance and liaise with technicians and partners to resolve issues.

Qualifications

• Experience in dispatch or scheduling is preferred.
• Excellent time management and communication skills.
• Detail-oriented with a collaborative team approach.

Responsibilities

• Provide hotline technical support to partners and colleagues in the field
• Assist with customer queries and complaints
• Monitor systems and run diagnostics via a web-based portal
• Interact with technicians, colleagues and partners visiting sites
• Analyse anomalies and take corrective actions
• Perform configurations and changes to the machines remotely online
• Dispatch field service staff to coordinate onsite maintenance and repairs

Skills

Customer service

Dispatch

Scheduling

Time management

Communication

Attention to detail

Adaptability

Teamwork

Tech savvy

Job description

Tomra Sydney is seeking a customer-focused Dispatch/Support Technician to join our Service Centre team. This full-time role operates 7 days a week from our Sydney office in St Leonards, with a shift roster including one weekend day.

You will provide hotline technical support, handle customer queries, monitor systems via a web portal, coordinate onsite maintenance and liaise with technicians and partners to resolve issues.