24/7 Transport Network Control Room Operator

AU DE D'ARGENT; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

ConnectSydney is seeking a Customer & Operations Centre Operator to join the 24/7 Control Room in Rockdale, NSW. You will monitor and respond to calls, faults and incidents across the Harbour Zone Network, coordinating responses and ensuring safe, efficient outcomes.

The role runs on a rotating 12-hour roster over six weeks (four weeks of nights, two weeks of days), with seven shifts per fortnight including weekends.

Qualifications

• Experience in traffic management or control room environments.
• Excellent verbal and written communication.
• Strong computer literacy and MS Office proficiency.
• Ability to remain composed under pressure.
• Strong problem-solving and decision-making skills.

Responsibilities

• Monitor and respond to calls, faults, and incidents from the 24/7 Control Room.
• Organise and dispatch resources to attend faults and unplanned incidents.
• Document incidents, complaints, observations, and inquiries in the ConnectSydney Job Management System.
• Provide professional service to customers via the stakeholder line and emails.
• Coordinate with multiple parties to resolve incidents and document details.

Skills

Traffic management

Control room

ITS knowledge

Communication skills

Problem solving

Tools

MS Office

Job description

ConnectSydney is seeking a Customer & Operations Centre Operator to join the 24/7 Control Room in Rockdale, NSW. You will monitor and respond to calls, faults and incidents across the Harbour Zone Network, coordinating responses and ensuring safe, efficient outcomes.

The role runs on a rotating 12-hour roster over six weeks (four weeks of nights, two weeks of days), with seven shifts per fortnight including weekends.