Training Account Manager

ALEF Distribution AT; Wien; On-site; EUR 30,000 - 45,000; Full time

Job summary

ALEF Group in Austria is expanding its team to meet sales targets in the training sector, acquiring new customers and building lasting relationships. The role blends sales, administration and training logistics, with close cooperation with vendors and internal teams.

You will prepare training materials, labs and courses, handle orders and invoices, plan events and support marketing campaigns. A proactive, customer-focused mindset and good English are essential.

Qualifications

• Experience with services business (IT or education).
• Ability to learn new things and think in context.
• Ability to recognize and respond to customer requirements.
• Independence and getting things done.
• Desire to acquire new customers and meet new people.
• Good knowledge of English and presentation skills.
• Loyalty to the company, acting with character.
• Flexibility.

Responsibilities

• Communicate with vendors and manage vendor tools.
• Provide training materials and labs.
• Create training cards, workshops, tests, kits, etc.
• Issue purchase orders and manage training materials storage.
• Process internal orders within ALEF Group.
• Plan and prepare individual courses and workshops (invitations, bookings, etc.).
• Notify participants about date changes (phone, email).
• Coordinate with EC on training dates and custom training.
• Assist reception with training center administration and certificates.
• Marketing support - inputs for newsletters, LinkedIn posts, digital campaigns, TRN website updates.
• Sales support for the team - assist with offers and client communications.
• Cooperation and administrative support in ALEF Group.
• Maintain the TRN guide.

Skills

Sales experience

Customer relationships

English language

Presentation skills

Flexibility

Independence

Job description

Join Alef Group – one of Cisco’s strongest regional partners and an established IT solutions leader in Central and Eastern Europe.

To our new, rapidly growing branch in Austria we are looking for a colleague who will be responsible for meeting sales targets in the (training) sector, acquiring new customers, and developing relationships with long-term customers.

What will your job be like?

• Communication with vendors and suppliers, management of vendor tools
• Provision of training materials and labs
• Creation of new training cards, workshops, tests, kits, etc.
• Responsibility for issuing purchase orders, responsibility for storing/unstoring training materials.
• Processing internal orders within ALEF Group.
• Planning and preparation of individual courses and workshops (invitations to participants, creation of webex, checking orders, booking training rooms, informing trainers, etc.).
• Notification of training and workshop participants about changes in dates (by phone, email).
• Communication with EC (training dates, new training, custom training, etc.)
• Communication and cooperation with the reception/TRN admin (printing attendance sheets, feedback, certificates, or training materials and their distribution among trainers and participants).
• Processing training documents and invoicing – collect and provide inputs for invoicing
• Control of costs related to the implementation of training (supplier invoices).
• Assisting the reception with administration at the Pearson VUE testing center (communication with test participants).
• Marketing support - prepare inputs for newsletters, LinkedIn posts, digital campaigns, keep TRN website up-to-date. Presence at the conferences and partner ´ events.
• Sales support for the team - assistance with offers, communication with clients.
• Cooperation and administrative support in ALEF Group.
• Maintaining the TRN guide.

What should you be able to do and know?

• Experience with an active business of services (IT or education is an advantage), business spirit
• Ability to learn new things and think in context
• Ability to recognize and respond to customer requirements
• Professional skills in all phases of the business case
• Independence and getting things done
• Desire to acquire new customers and meet new people
• Good knowledge of the English language and presentation skills
• Loyalty to the company, acting with character
• Flexibility

Why work for ALEF?

• A fast-growing IT company with a strong presence in Central Europe.
• An international environment with opportunities to collaborate with colleagues and customers across Europe.
• One of the leading Cisco distributors in Central and Eastern Europe.
• A friendly and informal company culture where people support and help each other.
• Opportunities for personal and professional growth and continuous development of your skills and knowledge.
• The chance to work with modern technologies and leading global IT vendors.
• Space for your own ideas and initiative – your opinions and experience can make a real difference.