Technical Sales Support Specialist

Listgrove Ltd; Steiermark; On-site; EUR 42,000 - 64,000; Full time

Job summary

Listgrove Ltd is supporting an established manufacturing group in finding a motivated Customer Service & Sales Support Specialist for Austria, with backup duties for Germany. You will be the trusted point of contact for Austrian customers, delivering professional advice by phone and email.

You will handle price calculations, tailor quotations, manage projects from enquiry to order, coordinate deliveries, and maintain CRM data.

Qualifications

• German and English language skills required.
• Experience in customer service, sales support, order management, or logistics.
• Knowledge of Microsoft Office 365; CRM/ERP experience is a plus.
• Structured, reliable, and independent with ownership.
• Communicative and customer-focused mindset.

Responsibilities

• Be main contact for Austrian customers via phone and email.
• Provide price calculations and tailored quotations.
• Manage customer projects from enquiry to completion.
• Coordinate orders for manufactured and traded goods.
• Organise deliveries with logistics partners to meet timelines.
• Handle online tenders and prepare necessary documentation.
• Maintain CRM data for customers, quotations and projects.
• Prepare product documentation including technical data sheets.
• Provide backup for German customers when required.

Skills

German language

English language

Customer service

Sales support

Order management

Project coordination

Logistics knowledge

Microsoft Office 365

Tools

CRM

ERP

Excel

Job description

INTERNATIONAL RECRUITMENT & HR EXPERTS ACROSS THE PLASTICS, PACKAGING, SPECIALITY CHEMICALS, LIFE SCIENCES, BIOPOLYMER, FOOD ADDITIVES & INGREDIENTS, ENERGY AND RECYCLING SECTORS SINCE 1975.

Technical Sales Support

Based in Austria

Our client is an established international manufacturing group specialising in high-quality plastic piping systems and accessories. With four production sites across Europe and a strong focus on growth in the European markets, the company combines manufacturing expertise with a customer-focused approach and a commitment to reliable, high-quality solutions.

To strengthen its team, we are looking for a motivated and customer-oriented Customer Service & Sales Support Specialist (m/f/d) to support customers in Austria and provide backup for the German market.

You don't need to come from the plastics or pipe industry to succeed in this role. If you have experience with manufactured products, enjoy working with customers and have a good technical understanding, this could be the perfect opportunity to take the next step in your career.

Your Responsibilities:

• Act as a reliable point of contact for Austrian customers, providing friendly, professional advice and support by phone and email.
• Prepare accurate price calculations and tailored quotations based on customer requirements.
• Manage customer projects from the initial enquiry through to order processing and successful completion.
• Coordinate orders for manufactured and traded goods, ensuring that customer requirements are met.
• Organise and monitor deliveries, working closely with internal teams and logistics partners to ensure everything arrives on time.
• Handle online tenders and support the preparation and submission of relevant documentation.
• Maintain accurate customer, quotation and project information in the CRM system.
• Prepare and maintain product documentation, including technical data sheets and safety data sheets.
• Support the wider team and provide backup for customers in Germany when required.

The Candidate:

• Professional written and spoken German and English.
• Experience in customer service, sales support, order management, project coordination or logistics, ideally in a manufacturing or technical product environment.
• Good working knowledge of Microsoft Office 365, particularly Excel, Word and Outlook. Experience with CRM or ERP systems is an advantage.
• You work in a structured, reliable and independent manner, take ownership of your tasks and follow things through to completion.
• Solution oriented approach.
• Communicative, approachable and enjoy working with customers and colleagues to achieve shared goals.

Please understand that due to the expected high number of applications, only shortlisted candidates will be contacted directly

Applicants must have the legal right to work in the country where the role is located. Evidence of the right to work may be required during the recruitment process

For reasons of readability, gender-specific language has been simplified. All references to individuals apply equally to people of all genders.