Technical Delivery and Success Associate

Ketryx Corporation; Wien; Hybrid; EUR 49,000 - 56,000; Full time

Benefits offered by this job

Generous PTO for full-time

Competitive compensation

Job summary

Ketryx is seeking a Technical Delivery and Success Associate in Vienna, offering a hybrid work arrangement. You will guide customers from onboarding through ongoing use of the platform, configure workflows, and apply structured problem solving to regulated development processes.

The role provides exposure to verification & validation, quality systems, and cross‑functional collaboration. Ideal candidates have an engineering background, strong analytical and communication skills, and an interest

Qualifications

• Bachelor’s degree in engineering, CS, or related field.
• Exposure to requirements, verification & validation, and the V-model.
• Interest in regulated environments, medical devices, or pharma.
• Strong technical communication and analytical problem-solving.
• Collaborative mindset across cross-functional teams.

Responsibilities

• Support Customer Success: onboarding and ongoing use of the Ketryx platform with best practices for requirements, verification, and quality workflows.
• Configure and support the platform: align with customer development processes, including requirements traceability and validation artifacts.
• Apply engineering & quality thinking: reason through evidence, verification activities, and structured development processes.
• Troubleshoot and problem-solve: investigate issues and drive to resolution.
• Collaborate cross-functionally: share insights with Product, Engineering, and Quality teams.
• Support quality & compliance: contribute to QMS documentation and process discipline.
• Grow technical skill set: learn regulated software development concepts such as V&V and the V-model.

Skills

Engineering mindset

Structured problem solving

Regulated software

Technical communication

Cross-functional collaboration

Analytical thinking

Education

Bachelor’s degree in engineering, CS, or related field

Job description

Technical Delivery and Success Associate

Job Title: Technical Delivery and Success Associate
Employment Status: Full-time
Location: Vienna, Austria – Hybrid (Office days: Monday, Wednesday, Friday)
Compensation: €49,000-€56,000 base + performance based bonus + equity options
*compensation may be negotiated based on experience level.

About Ketryx:

Ketryx is an AI software platform that enables healthcare life sciences companies to ship life‑saving regulated products in weeks instead of years.

Exploding product complexity is burying companies in compliance paperwork and blocking innovation. Our AI software removes this friction, dissolving the historical tradeoff between innovation and compliance, and enables regulated industries to innovate at the pace of modern software.

Since launch, Ketryx already touches the lives of 100M patients and powers all of the world's top five medical device manufacturers. Backed by Lightspeed Ventures, our founders are the former Head of AI at Amgen and CTO of Wolfram Cloud.

Healthcare and life sciences is just the beginning for us. Automotive, aerospace, energy — if it's regulated, it's because society decided it matters. These products move humanity, shape our future, and are safety‑critical. Come join us and help build the AI platform to power safe innovation.

The Role

As a Technical Delivery and Success Associate, you’ll work closely with customers who rely on Ketryx to manage safety‑critical and regulated development processes. This is a technical, engineering‑adjacent role.

You’ll support customers from onboarding through long‑term partnership, helping configure the Ketryx platform, supporting requirements and quality workflows, and applying structured problem solving to real challenges. You’ll develop a deep understanding of how regulated teams build, verify, and validate software.

This is an excellent opportunity for early‑career engineers or technically trained professionals who want exposure to regulated industries, verification & validation practices, and customer‑facing technical work, while growing alongside a mission‑driven team.

About You

You bring an engineering mindset to your work. You like understanding how systems fit together, why processes exist, and how to improve them. You’re comfortable learning complex concepts and applying structure and logic to ambiguous problems.

You’re excited by the opportunity to work close to engineering, quality, and regulated product development, while also collaborating directly with customers.

You’re curious, detail‑oriented, and motivated by meaningful work that has real‑world impact.

Ideally you're already located in Vienna or able to relocate quickly. Unfortunately, we are unable to support people without an existing work permit for this position in Austria at this time.

Responsibilities

• Support Customer Success: Partner with clients during onboarding and ongoing use of the Ketryx platform, helping them apply best practices for requirements, verification, and quality workflows.
• Configure and Support the Platform: Assist with configuring Ketryx to align with customer development processes, including requirements traceability, documentation workflows, and validation artifacts.
• Apply Engineering & Quality Thinking: Help customers reason through leaving evidence, verification activities, and structured development processes commonly used in regulated and safety‑critical environments.
• Troubleshoot and Problem‑Solve: Investigate technical and workflow challenges, elevate thoughtfully when needed, and follow through to resolution.
• Collaborate Cross‑Functionally: Share customer insights with Product, Engineering, and Quality teams to help improve the platform and internal processes.
• Support Quality & Compliance Efforts: Contribute to accurate, well‑structured documentation within the Quality Management System (QMS) and reinforce strong process discipline.
• Grow Your Technical Skill Set: Build fluency in regulated software development concepts such as requirements management, verification & validation (V&V), and the V‑model.

Required Skills

• Technical or Engineering Background: Bachelor’s degree in engineering, computer science, or a related technical field (or equivalent hands‑on technical experience).
• Exposure to Structured Development: Familiarity with concepts such as requirements, verification & validation, testing, systems engineering, or the V‑model (academic or professional exposure is sufficient).
• Interest in Regulated Industries: Curiosity about or comfort working in regulated, safety‑critical environments (medical devices, biotech, pharma, aerospace, automotive, etc.). Prior regulated experience is a plus, not a requirement.
• Technical Communication Skills: Ability to understand and explain technical concepts clearly, both verbally and in writing.
• Analytical Problem‑Solving: Comfort troubleshooting issues, asking good questions, and reasoning through complex workflows.
• Collaborative Mindset: Enjoys working across teams and building trusted relationships with customers and teammates.

Preferred Skills

• Experience in customer success, professional services, or product operations in B2B SaaS.
• Background in quality, regulatory affairs, or systems engineering.
• Familiarity with Software as a Medical Device (SaMD).
• Experience working in an early stage, product-based start up.

Keywords: customer success, client operations, delivery and success, professional services, systems engineer, Solutions Architect, Software as a Medical Device, SaMD, product management, technology, client management, quality, regulatory, system engineer, B2B, regulation, task management, project management, SQL, KQL, python, java

What We Offer

• Competitive compensation
• Work in an exciting field with a positive impact on the world
• Opportunity to learn and grow as part of a global team
• Generous PTO for full-time

Ketryx is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances

Ketryx is saving and improving lives by making medical software safe and reliable. We empower software teams building medical applications to create safe, secure, and compliant products used by patients and providers worldwide. We believe that, by automating much of the documentation and quality processes, teams will be able to produce safer and more innovative medical software faster.

Ketryx is at the forefront of helping teams incorporate AI/ML into medical software and that’s why we need you!