Delivery & Success Associate - Regulated SaaS (Vienna)

Ketryx; Wien; Hybrid; EUR 49,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Generous stock options

Generous PTO for full-time

Job summary

Ketryx, located in Vienna, Austria, is seeking a Delivery and Success Associate to support customers using their AI platform for regulated industries. You will partner with clients, assisting them from onboarding through long-term engagement, ensuring successful implementation of workflows, and tackling technical challenges. This multi-faceted role requires a technical background and offers a hybrid work model with competitive compensation.

The ideal candidate has a strong engineering mindset and an interest in safety-critical environments. Join Ketryx to help improve lives through innovative medical software!

Qualifications

• Background in quality, regulatory affairs, or systems engineering.
• Experience in customer success, professional services, or product operations.
• Curiosity about regulated, safety-critical environments.

Responsibilities

• Support customers during onboarding and ongoing use of Ketryx platform.
• Assist with configuring Ketryx to align with customer development processes.
• Help customers reason through verification activities and development processes.
• Investigate technical challenges and elevate thoughtfully when needed.
• Share insights with Product, Engineering, and Quality teams.

Skills

Technical or Engineering Background

Exposure to Structured Development

Interest in Regulated Industries

Technical Communication Skills

Analytical Problem-Solving

Collaborative Mindset

Education

Bachelor’s degree in engineering, computer science, or related field

Job description

Ketryx, located in Vienna, Austria, is seeking a Delivery and Success Associate to support customers using their AI platform for regulated industries. You will partner with clients, assisting them from onboarding through long-term engagement, ensuring successful implementation of workflows, and tackling technical challenges. This multi-faceted role requires a technical background and offers a hybrid work model with competitive compensation.

The ideal candidate has a strong engineering mindset and an interest in safety-critical environments. Join Ketryx to help improve lives through innovative medical software!