Technical Customer Success Manager – Industrial IoT, Remote

Energiezukunft; Linz; Hybrid; EUR 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Flexible work-from-home options

Flexible working hours

Modern tools and working environment

Zusammenfassung

Energiezukunft is looking for a (Technical) Customer Success Manager to support customers throughout the lifecycle post-sales handover. You will develop and manage customer relationships, guide clients through onboarding, and ensure platform adoption. The ideal candidate has experience in Customer Success, a strong technical understanding, and excellent communication skills in German and English. This role offers a flexible working model and the opportunity to shape customer processes in a fast-growing tech environment.

Qualifikationen

• Experience in Customer Success or Technical Account Management.
• Strong technical understanding for effective communication.
• Interest in industrial digitalization and machine data.
• Structured and reliable work process from requirements to implementation.
• Ability to manage multiple stakeholders and projects.

Aufgaben

• Develop customer relationships post-sales handover.
• Guide customers through onboarding and platform adoption.
• Support implementation of digital after-sales processes.
• Drive onboarding through training sessions and workshops.
• Translate customer goals into structured success plans.
• Identify upsell and cross-sell opportunities.

Kenntnisse

Customer Success

Technical Account Management

Project Management

Communication Skills

Solution-oriented Mindset

Proactive Attitude

German Language Skills

English Language Skills

Jobbeschreibung

Energiezukunft is looking for a (Technical) Customer Success Manager to support customers throughout the lifecycle post-sales handover. You will develop and manage customer relationships, guide clients through onboarding, and ensure platform adoption. The ideal candidate has experience in Customer Success, a strong technical understanding, and excellent communication skills in German and English. This role offers a flexible working model and the opportunity to shape customer processes in a fast-growing tech environment.