Technical CSM (UK) — AI SaaS, Equity Options

fonio.ai; Wien; On-site; EUR 70,000 - 93,000; Full time

Benefits offered by this job

Equity: ownership in the company

Equipment of your choice

Office in Vienna or London (onsite)

Job summary

fonio.ai is seeking a Technical Customer Success Manager for the UK market. You will be the primary contact for SMB customers after they sign, owning their success, satisfaction, and retention end to end.

You’ll spend most of your time in calls and meetings, implementing or improving setups and driving value from our AI agents. You’ll build relationships, troubleshoot using API docs, and coordinate with developers for advanced configurations.

Qualifications

• 2–5 years in Customer Success, Account Management, Forward Deployment Engineer or a technical client-facing SaaS/B2B role.
• Able to understand API docs and error logs to troubleshoot customer setup issues independently.
• Experience with HubSpot or similar CRM is a plus.

Responsibilities

• Own a portfolio of UK SMB customers across their full lifecycle.
• Build relationships, surface value, and find new use cases for AI agents to keep customers engaged.
• Support customers in setting up their AI assistant; implement workflows for medium complex cases and coordinate with developers for advanced setups.
• Run check-ins and proactive calls based on usage signals (low engagement, expansion opportunities, setup friction).
• Work with a ready-made pipeline and clear playbooks, with room to test your own initiatives.
• Maximize the value generated from each customer in your portfolio.
• Spot churn risks early and act on them.
• Manage your activity autonomously in HubSpot.

Skills

Customer-centric mindset

Strong communication

Technical troubleshooting

English proficiency

Tools

n8n

Make.com

Codex

HubSpot CRM

Job description

fonio.ai is seeking a Technical Customer Success Manager for the UK market. You will be the primary contact for SMB customers after they sign, owning their success, satisfaction, and retention end to end.

You’ll spend most of your time in calls and meetings, implementing or improving setups and driving value from our AI agents. You’ll build relationships, troubleshoot using API docs, and coordinate with developers for advanced configurations.