T3 Support Engineer - Backend & API Debugging Pro

Supportyourapp-1; Wien; Remote; EUR 52.000 - 77.000; Vollzeit

Benefits dieser Stelle

Fixed schedule

Remote from EU

Inclusive international environment

USD compensation

Referral rewards

Work-life balance

Professional development

Trust-based culture

Zusammenfassung

SupportYourApp is hiring a T3 Support Engineer to join a global Intelligent Support-as-a-Service team. You will troubleshoot backend issues, analyze logs, and implement small fixes while collaborating with Engineering. Excellent English, SQL, and scripting skills are required, with experience in SRE or technical support.

This remote role offers USD compensation and a flexible, inclusive workload balance. Joining from the EU, you will work in a multilingual environment, supporting clients across

Qualifikationen

• Requires excellent English (C1) for spoken and written communication.
• Experience in Technical Support, SRE, or Engineering with strong troubleshooting skills.
• Strong SQL skills with production-scale relational databases.
• Working knowledge of PHP and/or JavaScript/TypeScript.
• Familiarity with AWS or other cloud providers, including logs and secrets.
• Experience with Sentry or similar error-tracking tools and Grafana or similar monitoring tools.
• Ability to document technical findings clearly and write step-by-step guides.
• Strong analytical thinking and proactive problem-solving attitude.

Aufgaben

• Investigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations.
• Reproduce bugs across web admin consoles, mobile apps, and backend APIs.
• Analyze logs, error traces, and metrics to identify root causes.
• Query production databases (read-only) to validate data-related issues.
• Implement small, low-risk fixes, including configuration changes, data corrections, and targeted code patches.
• Escalate complex issues to Engineering with clear documentation and findings.
• Track incidents and outages through resolution, using monitoring and error-tracking tools to verify fixes.
• Maintain and expand internal runbooks and knowledge bases to reduce recurring escalations.
• Maintain deep understanding of client solutions and meet KPI.

Kenntnisse

Excellent English (C1)

Troubleshooting / code-reading

SQL

PHP

JavaScript/TypeScript

AWS

Sentry

Grafana

Written communication

Analytical thinking

Escalation to Engineering

Tools

Sentry

Grafana

ClickHouse

BigQuery

GraphQL

Jobbeschreibung

SupportYourApp is hiring a T3 Support Engineer to join a global Intelligent Support-as-a-Service team. You will troubleshoot backend issues, analyze logs, and implement small fixes while collaborating with Engineering. Excellent English, SQL, and scripting skills are required, with experience in SRE or technical support.

This remote role offers USD compensation and a flexible, inclusive workload balance. Joining from the EU, you will work in a multilingual environment, supporting clients across