Corporate IT Support Engineer (m/f/d)

Springtime Technologies; Wien; Vor Ort; EUR 33.000 - 40.000; Vollzeit

Zusammenfassung

Springtime Technologies is expanding its Corporate IT team and seeking a hands-on Corporate IT Support Engineer to deliver reliable, secure internal IT services to employees across the organization.

You will resolve support requests, manage devices and identities, run onboarding and offboarding, and keep collaboration tools running smoothly. This is an individual-contributor role focused on technical ownership.

Qualifikationen

• 5+ years hands-on IT support experience.
• Strong troubleshooting across Windows, macOS, Android, iOS and SaaS tools.
• Experience with IdP/IdM and SSO integrations.
• Device management and provisioning experience.
• Ticketing systems experience (Jira, ServiceNow) and ITIL concepts.
• Scripting ability (Python, Bash, PowerShell).
• Security fundamentals; familiarity with ISO 27001, NIS2, GDPR.
• Microsoft environments (Entra ID, Windows Server, Defender, Intune).
• Service-oriented mindset and clear communication with non-technical colleagues.
• Fluent German and English.

Aufgaben

• Provide daily first- and second-level employee IT support across devices and apps.
• Manage identity and access day-to-day, including user accounts and SSO integrations.
• Provision, configure, and maintain company devices via MDM tooling.
• Run onboarding and offboarding processes for employees and assets.
• Support collaboration platforms and core SaaS applications used company-wide.
• Handle incidents, service requests, and changes through a ticketing system.
• Automate recurring tasks with scripting to reduce manual work.
• Create and maintain knowledge-base articles and IT policies.
• Support security and compliance efforts with IT Security and Cloud teams.
• Collaborate with IT Ops, Cloud Platform Engineering, HR, and stakeholders.

Kenntnisse

IT support

Windows

macOS

SSO integrations

IdP/IdM

MDM tooling

Python scripting

PowerShell

German language

English language

Jira

ServiceNow

ITIL concepts

Entra ID

Windows Server

Intune

Tools

Entra ID

Windows Server

Defender

Intune

Jobbeschreibung

Springtime Technologies is growing, and we are expanding our Corporate IT team. We are looking for a hands-on Corporate IT Support Engineer to help deliver reliable, secure, and high-quality internal IT services to employees across the organization.

In this role you will be the day-to-day face of internal IT: resolving support requests, managing devices and identities, running onboarding and offboarding, and keeping our collaboration and workplace tools running smoothly. You will work closely with the wider IT Operations, Cloud Platform Engineering, and Security teams, and play a key part in improving the quality and efficiency of our IT support.

This is an individual-contributor role focused on hands-on delivery and technical ownership - a great fit for someone who enjoys solving problems directly, automating repetitive work, and continuously improving how internal IT runs.

Your Responsibilities

• Employee IT support - provide daily first- and second-level support across workplace and end-user IT, resolving hardware, software, access, and connectivity issues for all employees.
• Identity & access management - administer identity and access day to day, including user accounts, group membership, SSO integrations, and access requests, following least-privilege principles.
• Device & Asset management - provision, configure, and maintain company devices (Windows, macOS, Android, iOS, Linux is a plus) through modern device-management/MDM tooling.
• Onboarding & offboarding - run and continuously improve employee & asset lifecycle processes, including account creation, hardware preparation, and secure, complete deprovisioning of leavers.
• Collaboration & workplace tools - support and administer collaboration platforms and core SaaS applications used across the company.
• IT service management - handle incidents, service requests, and changes through a ticketing system; prioritize effectively, track ownership, and keep users informed.
• Automation & process improvement - reduce manual effort by scripting and automating recurring tasks (e.g. Python, Bash, PowerShell) and streamlining IT workflows.
• Documentation & self-service - create and maintain clear knowledge-base articles, guides, and IT policies to reduce recurring requests and strengthen self-service support.
• Security & compliance support - apply security best practices in daily work and support compliance efforts (e.g. ISO 27001, NIS2, GDPR) in coordination with the IT Security and Cloud Platform teams.
• Cross-team collaboration - work with IT Operations, Cloud Platform Engineering, HR, and business stakeholders to keep corporate IT aligned with company needs.

Your Profile

• 5+ years of hands-on experience in IT support, end-user/workplace IT, or a similar technical support role.
• end-user IT - strong troubleshooting skills across Windows, macOS, Android, iOS and common SaaS and collaboration tools.
• Practical experience administering an IdP/IdM platform and SSO integrations (e.g. Entra I or similar).
• Device management; experience with device management / MDM and end-user provisioning.
• IT service management -familiarity with ticketing systems (Atlassian Jira, Service Now etc.) and ITSM/ITIL concepts (incident, request, and change management).
• Automation -scripting ability (Python, Bash, or PowerShell) to automate routine tasks.
• Security awareness - solid understanding of IT security fundamentals; exposure to compliance frameworks (ISO 27001, NIS2, GDPR) is a plus.
• Microsoft environments -experience with Microsoft-based infrastructure (Entra ID, Windows Server, Defender, Intune) is a must-have; willingness to ramp up quickly is essential.
• A service-oriented mindset with clear, patient communication toward non-technical colleagues.
• Languages - fluent in German and English.

About Springtime Technologies

At Springtime Technologies, we're redefining how global enterprises handle finance. As a fast-growing leader in AI-powered SaaS, we automate the Accounts Payable process - turning complex invoice and payment workflows into seamless, intelligent experiences. Our technology empowers 200,000+ users across 75+ countries, helping companies to streamline AP workflows with speed and precision.

Founded in 2004 by AI pioneers, Springtime operates from Austria, Germany, and the Philippines, driving the future of AI-driven financial automation.

The minimum gross salary for this position is € 3.267 per month, as determined by the IT Collective Agreement. The actual salary will be based on your qualifications and experience.