Support Agent (m/f/d)

Easybooking; Innsbruck; Hybrid; EUR 25.000 - 30.000; Vollzeit

Benefits dieser Stelle

Flexible hours

Home office

Innsbruck office access

Onboarding and training

Friendly team

Zusammenfassung

easybooking is seeking a Support agent with the possibility of working from home in Innsbruck. You will help customers with questions about our software across channels and explain solutions clearly in writing, over the phone, or via live chat.

Fluency in German and English is required, with strong communication skills and a proactive, solution-oriented mindset. Ideal candidates have PMS experience and solid computer skills.

Qualifikationen

• Experience in dealing with customers.
• Strong communication skills; able to present complex issues clearly.
• Proactive and solution-oriented approach.

Aufgaben

• Assist customers with questions about our software across various channels.
• Explain solutions clearly in writing, by phone, remote maintenance, or live chat.
• Be proactive and solution-oriented in everyday tasks.
• Flexible working hours with a core office presence 08:00–17:00.
• Occasional weekend shifts with hours compensation.

Kenntnisse

Customer service

Communication skills

German language

English language

PMS knowledge

Tools

PMS system

Jobbeschreibung

Support agent with the possibility of working from home

easybooking is a leading provider of sustainable digital solutions for hosts and tourism regions in the DACH region. Since our founding in 2006, we have made it our mission to revolutionize the booking and management of vacation rentals.

At easybooking, it’s not just about software — it’s about people. We’re a team of dedicated doers who are transforming the tourism industry through digital solutions and making life easier for hosts. Here, you’ll find a work environment characterized by trust, a spirit of innovation, and genuine team spirit.

• Job Overview

Support

Customer Support

• You have already gained experience in dealing with customers.
• You have very strong communication skills and are able to present complex issues in an understandable way.
• You are not easily rattled and you work proactively and solution-oriented.
• You’ll impress your teammates and our clients with your communicative and empathetic manner. Since we have English-speaking clients, you’ll need to communicate not only in German but also in English.
• Of course, you also have very good computer skills and quickly grasp the logic of new software; ideally, you have already worked with a PMS system.

Your responsibilities

• You assist our customers with questions about our software across various channels.
• In doing so, you will find the best solutions for the customer and explain them comprehensively and understandably in writing, via telephone and remote maintenance, or in live chat.
• You are not easily rattled and you work proactively and solution-oriented.
• Your working hours are flexible and adapt to your life, with a core office presence required between 08:00 and 17:00.
• Occasional weekend shifts with hours compensation.

Your benefits with us

• A varied and responsible position in a dynamic and innovative company.
• Flexible working hours and locations, you spend half of your working time in the Innsbruck office and the rest in your home office.
• As part of our team, you'll experience a community where your successes are our greatest inspiration.
• We place great importance on comprehensive training and effective onboarding so that you can succeed in your position from the very beginning.
• A friendly and motivated team as well as a pleasant working atmosphere.
• Attractive compensation and employee benefits.
• The atmosphere is characterized by a unique energy that stems from the friendly and personal interactions within the team.
• The inspiring working environment is created through a mix of young and experienced employees.

Although we are not subject to a collective bargaining agreement, we want to be transparent: the starting salary for this position is 2,500 euros gross per month, with the willingness to pay more depending on qualifications and experience.