Remote Support Specialist - Bilingual DE/EN

Easybooking; Innsbruck; Hybrid; EUR 25.000 - 30.000; Vollzeit

Benefits dieser Stelle

Flexible hours

Home office

Innsbruck office access

Onboarding and training

Friendly team

Zusammenfassung

easybooking is seeking a Support agent with the possibility of working from home in Innsbruck. You will help customers with questions about our software across channels and explain solutions clearly in writing, over the phone, or via live chat.

Fluency in German and English is required, with strong communication skills and a proactive, solution-oriented mindset. Ideal candidates have PMS experience and solid computer skills.

Qualifikationen

• Experience in dealing with customers.
• Strong communication skills; able to present complex issues clearly.
• Proactive and solution-oriented approach.

Aufgaben

• Assist customers with questions about our software across various channels.
• Explain solutions clearly in writing, by phone, remote maintenance, or live chat.
• Be proactive and solution-oriented in everyday tasks.
• Flexible working hours with a core office presence 08:00–17:00.
• Occasional weekend shifts with hours compensation.

Kenntnisse

Customer service

Communication skills

German language

English language

PMS knowledge

Tools

PMS system

Jobbeschreibung

easybooking is seeking a Support agent with the possibility of working from home in Innsbruck. You will help customers with questions about our software across channels and explain solutions clearly in writing, over the phone, or via live chat.

Fluency in German and English is required, with strong communication skills and a proactive, solution-oriented mindset. Ideal candidates have PMS experience and solid computer skills.