Fulfillment Agent Innsbruck (m/w/d)

Easybooking; Innsbruck; Híbrido; EUR 25.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hours

Hybrid work model

Home office option

Training & onboarding

Friendly team atmosphere

Competitive compensation

Descripción de la vacante

easybooking in Innsbruck is seeking a Fulfillment Agent to help onboarding new customers and setting up our software. You’ll ensure configurations match customer needs and follow defined processes, with a focus on accuracy and clear communication.

We value precise, structured work, proactive problem solving, and a friendly, English-capable approach for our international clients. Flexible hours and a hybrid office/home setup are offered to support balance and effectiveness.

Formación

• Very precise, structured, and reliable work ethic.
• You are not easily rattled and you work proactively and solution-oriented.
• You are technically savvy and have an understanding of software programs.
• You impress the team and our clients with your communicative and empathetic manner.
• Due to our English-speaking customers, not only in German, but also in English.
• Career starters and career changers welcome.

Responsabilidades

• You accompany our new customers during onboarding and populating the new software.
• You customize the configurations to the individual needs of the customers and are in close coordination with them.
• You ensure high quality in implementation and processing.
• You work closely with Support, Sales, and Academy. You provide written and telephone support for questions of all kinds during the setup phase.

Descripción del empleo

Fulfillment Agent in Innsbruck, hybrid possible

At easybooking, it’s not just about software — it’s about people. We’re a team of dedicated doers who are transforming the tourism industry through digital solutions and making life easier for hosts. Here, you’ll find a work environment characterized by trust, a spirit of innovation, and genuine team spirit.

You like to work Exactly, like clear procedures and enjoy finishing things cleanly? Then you've come to the right place.

As Fulfillment Agent at easybooking you are responsible for ensuring that new customers get off to an optimal start with our software. You handle onboarding, set up systems, and ensure that everything is implemented correctly, completely, and according to defined processes.

• Job Overview

Onboarding

Customer Support

• Very precise, structured, and reliable work ethic.
• You are not easily rattled and you work proactively and solution-oriented.
• You are technically savvy and have an understanding of software programs.
• You impress the team and our clients with your communicative and empathetic manner.
• Due to our English-speaking customers, not only in German, but also in English.
• Career starters and career changers welcome.

Your responsibilities

• You accompany our new customers during onboarding and populating the new software.
• You customize the configurations to the individual needs of the customers and are in close coordination with them.
• You ensure high quality in implementation and processing.
• You work closely with Support, Sales, and Academy.
  You provide written and telephone support for questions of all kinds during the setup phase.

Your benefits with us

• A varied and responsible position in a dynamic and innovative company.
• Flexible working hours and locations, you spend half of your working time in the Innsbruck office and, if applicable, the rest in your home office.
• As part of our team, you'll experience a community where your successes are our greatest inspiration.
• We place great importance on comprehensive training and effective onboarding so that you can succeed in your position from the very beginning.
• A friendly and motivated team as well as a pleasant working atmosphere.
• Attractive compensation and employee benefits.
• The atmosphere is characterized by a unique energy that stems from the friendly and personal interactions within the team.
• The inspiring working environment is created through a mix of young and experienced employees.

Although we are not subject to a collective bargaining agreement, we want to be transparent: the starting salary for this position is 2,500 euros gross per month, with the willingness to pay more depending on qualifications and experience.