Strategic Accounts Leader: Growth & Partnerships

FAIRTIQ AG; Lavamünd; On-site; EUR 149,000 - 202,000; Full time

Job summary

FAIRTIQ AG is seeking a Head of Strategic Accounts to lead our most important client partnerships and guide a team of Strategic Account Managers, Programme Leads and Project Leads. This is a high-visibility leadership role shaping commercial success, strengthening executive relationships with transport authorities and operators, and aligning client needs with FAIRTIQ’s strategic priorities.

You will drive long-term account strategy, oversee delivery, and act as the executive representative to

Qualifications

• Several years of experience in strategic account management, key account leadership, customer success, consulting, business development, or a related field
• Proven experience managing complex enterprise or public-sector customer relationships at executive level
• Experience leading and developing high-performing teams
• Strong commercial acumen with a track record of driving growth and long-term customer value
• Excellent stakeholder management and communication skills
• Ability to balance strategic thinking with hands-on execution
• Comfortable navigating complex organisations and managing multiple priorities
• Based in Switzerland (preferred), Germany, Denmark or France, with flexibility to travel regularly across FAIRTIQ’s key markets
• Fluency in English; additional European languages are a plus

Responsibilities

• Define and drive the long-term strategy for FAIRTIQ's most important accounts
• Build trusted relationships with senior executives, transport authorities, operators, and other key stakeholders
• Identify and drive growth opportunities, expansion initiatives, and long-term value creation within existing partnerships
• Act as FAIRTIQ's executive representative towards strategic clients and industry stakeholders
• Represent FAIRTIQ at conferences, customer events and industry forums
• Own revenue growth, retention, profitability, and customer satisfaction across strategic accounts
• Oversee forecasting, budgeting, and long-term account planning
• Monitor account performance and proactively manage risks and opportunities
• Ensure clear reporting and transparency for internal stakeholders and leadership
• Lead, coach and develop a team of Strategic Account Managers and Project Leads that deliver on complex technology projects
• Create clarity around priorities, responsibilities, and ways of working
• Foster a culture of accountability, collaboration, and continuous learning
• Support the team in navigating complex customer situations and act as an escalation point when needed
• Collaborate closely with Product, Tech, Operations, Finance and Sales teams
• Ensure client roadmaps are aligned with FAIRTIQ's product strategy and long-term vision
• Bring market insights and customer needs into product development and strategic decision-making
• Support marketing, communication and business development activities through customer success stories and strategic initiatives

Skills

Strategic account management

Executive relationship building

Team leadership

Business development

Job description

FAIRTIQ AG is seeking a Head of Strategic Accounts to lead our most important client partnerships and guide a team of Strategic Account Managers, Programme Leads and Project Leads. This is a high-visibility leadership role shaping commercial success, strengthening executive relationships with transport authorities and operators, and aligning client needs with FAIRTIQ’s strategic priorities.

You will drive long-term account strategy, oversee delivery, and act as the executive representative to