Head of Strategic Accounts

FAIRTIQ AG; Lavamünd; On-site; EUR 149,000 - 202,000; Full time

Job summary

FAIRTIQ AG is seeking a Head of Strategic Accounts to lead our most important client partnerships and guide a team of Strategic Account Managers, Programme Leads and Project Leads. This is a high-visibility leadership role shaping commercial success, strengthening executive relationships with transport authorities and operators, and aligning client needs with FAIRTIQ’s strategic priorities.

You will drive long-term account strategy, oversee delivery, and act as the executive representative to

Qualifications

• Several years of experience in strategic account management, key account leadership, customer success, consulting, business development, or a related field
• Proven experience managing complex enterprise or public-sector customer relationships at executive level
• Experience leading and developing high-performing teams
• Strong commercial acumen with a track record of driving growth and long-term customer value
• Excellent stakeholder management and communication skills
• Ability to balance strategic thinking with hands-on execution
• Comfortable navigating complex organisations and managing multiple priorities
• Based in Switzerland (preferred), Germany, Denmark or France, with flexibility to travel regularly across FAIRTIQ’s key markets
• Fluency in English; additional European languages are a plus

Responsibilities

• Define and drive the long-term strategy for FAIRTIQ's most important accounts
• Build trusted relationships with senior executives, transport authorities, operators, and other key stakeholders
• Identify and drive growth opportunities, expansion initiatives, and long-term value creation within existing partnerships
• Act as FAIRTIQ's executive representative towards strategic clients and industry stakeholders
• Represent FAIRTIQ at conferences, customer events and industry forums
• Own revenue growth, retention, profitability, and customer satisfaction across strategic accounts
• Oversee forecasting, budgeting, and long-term account planning
• Monitor account performance and proactively manage risks and opportunities
• Ensure clear reporting and transparency for internal stakeholders and leadership
• Lead, coach and develop a team of Strategic Account Managers and Project Leads that deliver on complex technology projects
• Create clarity around priorities, responsibilities, and ways of working
• Foster a culture of accountability, collaboration, and continuous learning
• Support the team in navigating complex customer situations and act as an escalation point when needed
• Collaborate closely with Product, Tech, Operations, Finance and Sales teams
• Ensure client roadmaps are aligned with FAIRTIQ's product strategy and long-term vision
• Bring market insights and customer needs into product development and strategic decision-making
• Support marketing, communication and business development activities through customer success stories and strategic initiatives

Skills

Strategic account management

Executive relationship building

Team leadership

Business development

Job description

Head of Strategic Accounts at FAIRTIQ

Head of Strategic Accounts (80-100%)

Location: Switzerland preferred | Germany, Denmark or France also considered

Help shape the future of public transport

At FAIRTIQ, we're on a mission to provide the easiest way to everyday mobility for everyone, everywhere. With our innovative ticketing solutions, millions of passengers can travel seamlessly across Europe and beyond.

As we continue to grow, we're looking for a Head of Strategic Accounts to lead our most important client partnerships and guide a team of talented Strategic Account Managers, Programme Leads and Project Leads. This is a highly visible leadership role where you'll help shape FAIRTIQ's commercial success, strengthen long-term partnerships with transport authorities and operators, and influence the future direction of our products.

Your mission

As Head of Strategic Accounts, you are responsible for the success of FAIRTIQ's most strategic clients. You develop long-term account strategies, oversee the execution and delivery of that strategy, oversee the execution and delivery of that strategy, build trusted executive relationships, and ensure that our partnerships create value for both our clients and FAIRTIQ.

You lead a team of Strategic Account Managers and Project Leads enabling them to deliver exceptional results while fostering a culture of ownership, collaboration, and continuous improvement.

Together with colleagues across Product, Tech, Operations and Finance, you ensure that client needs, market opportunities and FAIRTIQ's strategic priorities are aligned.

What you'll do

Lead our strategic account portfolio

• Define and drive the long-term strategy for FAIRTIQ's most important accounts
• Build trusted relationships with senior executives, transport authorities, operators, and other key stakeholders
• Identify and drive and drive growth opportunities, expansion initiatives, and long-term value creation within existing partnerships
• Act as FAIRTIQ's executive representative towards strategic clients and industry stakeholders
• Represent FAIRTIQ at conferences, customer events and industry forums

Drive commercial success

• Own revenue growth, retention, profitability, and customer satisfaction across strategic accounts
• Oversee forecasting, budgeting, and long-term account planning
• Monitor account performance and proactively manage risks and opportunities
• Ensure clear reporting and transparency for internal stakeholders and leadership

Lead and develop a high-performing team

• Lead, coach and develop a team of Strategic Account Managers and Project Leads that deliver on complex technology projects
• Create clarity around priorities, responsibilities, and ways of working
• Foster a culture of accountability, collaboration, and continuous learning
• Support the team in navigating complex customer situations and act as an escalation point when needed

Connect clients, products and strategy

• Collaborate closely with Product, Tech, Operations, Finance and Sales teams
• Ensure client roadmaps are aligned with FAIRTIQ's product strategy and long-term vision
• Bring market insights and customer needs into product development and strategic decision-making
• Support marketing, communication and business development activities through customer success stories and strategic initiatives

What you'll bring

• Several years of experience in strategic account management, key account leadership, customer success, consulting, business development, or a related field
• Proven experience managing complex enterprise or public-sector customer relationships at executive level
• Experience leading and developing high-performing teams
• Strong commercial acumen with a track record of driving growth and long-term customer value
• Excellent stakeholder management and communication skills
• Ability to balance strategic thinking with hands‑on execution
• Comfortable navigating complex organisations and managing multiple priorities
• Based in Switzerland (preferred), Germany, Denmark or France, with flexibility to travel regularly across FAIRTIQ’s key markets
• Fluency in English; additional European languages are a plus

Why FAIRTIQ?

• Work on a product that makes sustainable mobility easier for millions of people
• Join an ambitious and international team with a strong sense of ownership
• Take on a highly impactful leadership role with significant visibility across the company
• Collaborate with transport leaders and mobility innovators across Europe and beyond
• Flexible working arrangements and a culture built on trust and autonomy

At FAIRTIQ, we don’t just accept difference, we celebrate it, we support it, and we thrive from it for the benefit of our employees, our products and our community. FAIRTIQ is a proud equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

Data Protection - Your personal data will be held by Fairtiq for a maximum of 12 months. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. Please contact [e-mail] if you wish for your data to be removed.