Spare Parts Order & Customer Logistics Coordinator

BRP-Rotax; Gunskirchen; On-site; EUR 44,000 - 53,000; Full time

Job summary

BRP-Rotax, an international leader in powersports, seeks a Spare Parts Order Coordinator to manage end-to-end spare parts orders, coordinate with Planning and Procurement, and monitor inventories to balance availability and lead times. You will be the main contact for customers on order management, shipments, and payments, handling inquiries and complaints with a focus on accuracy and high service levels.

German and English fluency is required and ERP/Microsoft Office skills are essential; the

Qualifications

• First relevant experience in customer service, inside sales, order management, or a comparable administrative role.
• Experience coordinating orders, deliveries, and inventory-related activities while ensuring a high level of accuracy and service quality.
• Strong customer orientation with excellent communication skills and the ability to build and maintain effective relationships with internal and external stakeholders.
• Proficiency in ERP systems and Microsoft Office applications, with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Structured and detail-oriented working style, combined with strong problem-solving skills and a proactive approach to resolving customer and operational issues.
• Fluent level in German and in English

Responsibilities

• Manage the end-to-end processing of spare parts orders, including availability verification and coordination with Planning and Procurement teams.
• Serve as the primary point of contact for customers regarding order management, inquiries, and delivery updates.
• Monitor and follow up on payment transactions to ensure timely processing and resolution of outstanding issues.
• Coordinate and oversee shipments to ensure accurate and on-time delivery to customers.
• Handle customer complaints and claims professionally, ensuring timely resolution and high customer satisfaction.
• Support inventory planning activities to maintain optimal spare parts availability and service levels.
• Create and manage production orders for spare parts in collaboration with internal stakeholders.
• Contribute to continuous improvement initiatives and projects related to spare parts management and customer service operations.

Skills

Customer service

Order management

Communication

Multitasking

Problem solving

Team collaboration

German language

English language

Tools

ERP systems

Microsoft Office

Job description

BRP-Rotax, an international leader in powersports, seeks a Spare Parts Order Coordinator to manage end-to-end spare parts orders, coordinate with Planning and Procurement, and monitor inventories to balance availability and lead times. You will be the main contact for customers on order management, shipments, and payments, handling inquiries and complaints with a focus on accuracy and high service levels.

German and English fluency is required and ERP/Microsoft Office skills are essential; the