ServiceNow Business Analyst

Alldus International Consulting Ltd; Wien; Vor Ort; EUR 111.000 - 166.000; Vollzeit

Zusammenfassung

Alldus International Consulting Ltd seeks a German-speaking ServiceNow SPM Business Analyst for a contract role in Austria. The candidate will bridge business stakeholders with the ServiceNow platform, translating requirements into impactful SPM solutions and driving adoption across the organization.

Required: strong hands-on ServiceNow SPM BA experience, German fluency, and SPM certification or related certifications. Expect collaboration across product owners, architects and technical teams.

Qualifikationen

• Fluency in German is mandatory.
• Strong hands-on experience as a ServiceNow Business Analyst, with significant expertise in Strategic Portfolio Management (SPM).
• ServiceNow SPM certification or other relevant ServiceNow certifications are highly desirable.
• In-depth knowledge of ServiceNow SPM's out-of-the-box functionality and capabilities.
• Experience across Demand Management, Project Portfolio Management, Investment Planning, Portfolio Planning and Strategic Planning.
• Proven ability to translate business requirements into practical and scalable ServiceNow SPM solutions.
• Strong stakeholder management, workshop facilitation and requirements-gathering skills.
• Ability to clearly communicate and promote the value of SPM to business and technology stakeholders.
• A pragmatic approach to solution design, prioritising out-of-the-box functionality over unnecessary customisation.
• Excellent communication, influencing and interpersonal skills.

Aufgaben

• Serve as the Business Analyst and subject matter expert for ServiceNow Strategic Portfolio Management (SPM).
• Engage with business and technology stakeholders to understand portfolio, investment, demand, project and strategic planning requirements.
• Analyze business processes and identify opportunities to use ServiceNow SPM's out-of-the-box functionality.
• Translate business requirements into practical, scalable SPM solutions while minimizing unnecessary customization.
• Define and optimize SPM processes, workflows and ways of working.
• Lead stakeholder workshops, clearly communicating SPM capabilities, benefits and best practices.
• Promote the value of ServiceNow SPM, building stakeholder buy-in and supporting adoption across the organization.
• Challenge requirements constructively and demonstrate how existing ServiceNow functionality can address business needs.
• Collaborate with product owners, architects and technical teams to develop clear user stories, acceptance criteria and functional documentation.
• Support backlog prioritization and drive continuous improvement of the SPM platform and associated business processes.

Kenntnisse

German fluency

ServiceNow SPM

SPM certification

Demand Management

Project Portfolio Mgmt

Investment Planning

Portfolio Planning

Strategic Planning

Stakeholder management

Requirements gathering

Workshop facilitation

Communication

Interpersonal skills

Jobbeschreibung

Our client, a leading transportation organization, is hiring an experiencedGerman-speaking ServiceNow Strategic Portfolio Management (SPM) Business Analyston a contract basis in Austria. The successful candidate will connect business stakeholders with the ServiceNow platform, translating business requirements into effective SPM solutions and clearly demonstrating their value across the business.

Responsibilities

• Serve as the Business Analyst and subject matter expert for ServiceNow Strategic Portfolio Management (SPM).

• Engage with business and technology stakeholders to understand portfolio, investment, demand, project and strategic planning requirements.

• Analyze business processes and identify opportunities to use ServiceNow SPM's out-of-the-box functionality.

• Translate business requirements into practical, scalable SPM solutions while minimizing unnecessary customization.

• Define and optimize SPM processes, workflows and ways of working.

• Lead stakeholder workshops, clearly communicating SPM capabilities, benefits and best practices.

• Promote the value of ServiceNow SPM, building stakeholder buy-in and supporting adoption across the organization.

• Challenge requirements constructively and demonstrate how existing ServiceNow functionality can address business needs.

• Collaborate with product owners, architects and technical teams to develop clear user stories, acceptance criteria and functional documentation.

• Support backlog prioritization and drive continuous improvement of the SPM platform and associated business processes.

Skillset

• Fluency in German is mandatory.

• Strong hands-on experience as a ServiceNow Business Analyst, with significant expertise in Strategic Portfolio Management (SPM).

• ServiceNow SPM certification or other relevant ServiceNow certifications are highly desirable.

• In-depth knowledge of ServiceNow SPM's out-of-the-box functionality and capabilities.

• Experience across Demand Management, Project Portfolio Management, Investment Planning, Portfolio Planning and Strategic Planning.

• Proven ability to translate business requirements into practical and scalable ServiceNow SPM solutions.

• Strong stakeholder management, workshop facilitation and requirements-gathering skills.

• Ability to clearly communicate and promote the value of SPM to business and technology stakeholders.

• A pragmatic approach to solution design, prioritising out-of-the-box functionality over unnecessary customisation.

• Excellent communication, influencing and interpersonal skills.