Senior ServiceNow Application Engineer

ISG International Service Group; Wien; Vor Ort; EUR 70.000 - 110.000; Vollzeit

Zusammenfassung

ISG International Service Group in Vienna is seeking a Senior ServiceNow Application Engineer to join its international engineering team. You will drive development, optimization, and expansion of the ServiceNow platform while supporting automation, self-service initiatives, and enterprise-wide digital transformation projects.

The role requires 3-5+ years hands-on ServiceNow development and administration and a Bachelor's degree.

Qualifikationen

• Bachelor's degree in Computer Science, IT, or a related field.
• 3-5+ years of hands-on ServiceNow development and administration.
• Strong knowledge of ServiceNow ITSM, ITOM, and CSM modules.
• REST and SOAP API experience and enterprise integrations.
• Experience with Flow Designer, IntegrationHub, and workflow automation.
• Familiarity with ITIL, Agile, DevOps, CI/CD and ServiceNow best practices.
• Strong analytical, troubleshooting, and problem-solving skills.

Aufgaben

• Develop, configure, and maintain the ServiceNow platform and related applications.
• Act as the internal ServiceNow Subject Matter Expert and provide technical guidance across the organization.
• Design and implement workflows, integrations, and automation solutions using Flow Designer, IntegrationHub, and APIs.
• Collaborate with business stakeholders to gather requirements and translate them into scalable and maintainable technical solutions.
• Support platform governance, documentation, and best practices across the ServiceNow environment.
• Identify opportunities to improve operational efficiency through automation and process optimization.
• Mentor team members and contribute to knowledge sharing and technical development within the team.
• Participate in operational support and ensure service availability according to SLAs.

Kenntnisse

ServiceNow development

ITSM/ITOM/CSM

REST/SOAP APIs

Flow Designer / IntegrationHub

Workflow automation

Analytical problem-solving

Ausbildung

Bachelor's degree in Computer Science/IT or related field

Tools

Flow Designer

IntegrationHub

APIs (REST/SOAP)

Jobbeschreibung

Our client is a global leader in sports technology, looking for a Senior ServiceNow Application Engineer to join its international engineering team in Vienna. In this role, you will drive the development, optimization, and expansion of the company's ServiceNow platform while supporting automation, self-service initiatives, and enterprise-wide digital transformation projects.

Key Responsibilities

• Develop, configure, and maintain the ServiceNow platform and related applications.


• Act as the internal ServiceNow Subject Matter Expert and provide technical guidance across the organization.


• Design and implement workflows, integrations, and automation solutions using Flow Designer, IntegrationHub, and APIs.


• Collaborate with business stakeholders to gather requirements and translate them into scalable and maintainable technical solutions.


• Support platform governance, documentation, and best practices across the ServiceNow environment.


• Identify opportunities to improve operational efficiency through automation and process optimization.


• Mentor team members and contribute to knowledge sharing and technical development within the team.


• Participate in operational support and ensure service availability according to established SLAs.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.


• 3-5+ years of hands-on experience with ServiceNow development and administration.


• Strong knowledge of ServiceNow architecture, configuration, and core modules such as ITSM, ITOM, and CSM.


• Solid understanding of REST and SOAP APIs as well as enterprise application integrations.


• Experience with Flow Designer, IntegrationHub, and workflow automation.


• Familiarity with ITIL, Agile, DevOps, CI/CD, and ServiceNow development best practices.


• Strong analytical, troubleshooting, and problem‑solving skills.

What the Company Offers

• Opportunity to work for a global leader in sports technology.


• International and highly collaborative engineering environment.


• Continuous learning and certification support for ServiceNow technologies.


• Exposure to large-scale enterprise systems and automation initiatives.


• Modern technology stack and innovative projects.


• Long‑term career development and growth opportunities.


• Inclusive company culture with a strong focus on teamwork and knowledge sharing.