Senior Global Accounts Lead — Payments

Global Payments; Wien; On-site; EUR 90,000 - 120,000; Full time

Job summary

Global Payments Inc. is seeking a Senior Account Manager to join our Client Management team. You will serve as the primary strategic contact for a portfolio of key client accounts, building trusted relationships and delivering outstanding client experiences.

You will lead governance activities, coordinate issue resolutions with internal teams, and develop account growth strategies to expand product adoption and revenue across global clients.

Qualifications

• 8+ years of experience in client relationship management, account management, customer success, or similar client-facing roles.
• Proven ability to manage executive-level stakeholder relationships and navigate complex enterprise organizations.
• Experience in payments, financial services, fintech, banking, or another highly regulated industry.
• Strong commercial acumen with experience driving account growth, contract renewals, and revenue expansion.
• Excellent communication, presentation, negotiation, and problem-solving skills across all levels.

Responsibilities

• Serve as the primary strategic contact for a portfolio of key client accounts, building trusted relationships and ensuring an outstanding client experience.
• Lead client governance activities, including business reviews, performance reporting, service assessments, and executive stakeholder engagement.
• Coordinate the resolution of complex service, operational, and technical issues by partnering with internal teams and advocating for client needs.
• Develop and execute account growth strategies, identifying opportunities to expand product adoption, increase revenue, and strengthen long-term partnerships.
• Manage commercial activities including contract renewals, account planning, forecasting, and support for strategic business opportunities.

Skills

Client relationship management

Executive-level stakeholder management

Payment industry knowledge

Contract renewals & revenue growth

Negotiation

Job description

Global Payments Inc. is seeking a Senior Account Manager to join our Client Management team. You will serve as the primary strategic contact for a portfolio of key client accounts, building trusted relationships and delivering outstanding client experiences.

You will lead governance activities, coordinate issue resolutions with internal teams, and develop account growth strategies to expand product adoption and revenue across global clients.