Account Manager

Global Payments; Wien; On-site; EUR 90,000 - 120,000; Full time

Job summary

Global Payments Inc. is seeking a Senior Account Manager to join our Client Management team. You will serve as the primary strategic contact for a portfolio of key client accounts, building trusted relationships and delivering outstanding client experiences.

You will lead governance activities, coordinate issue resolutions with internal teams, and develop account growth strategies to expand product adoption and revenue across global clients.

Qualifications

• 8+ years of experience in client relationship management, account management, customer success, or similar client-facing roles.
• Proven ability to manage executive-level stakeholder relationships and navigate complex enterprise organizations.
• Experience in payments, financial services, fintech, banking, or another highly regulated industry.
• Strong commercial acumen with experience driving account growth, contract renewals, and revenue expansion.
• Excellent communication, presentation, negotiation, and problem-solving skills across all levels.

Responsibilities

• Serve as the primary strategic contact for a portfolio of key client accounts, building trusted relationships and ensuring an outstanding client experience.
• Lead client governance activities, including business reviews, performance reporting, service assessments, and executive stakeholder engagement.
• Coordinate the resolution of complex service, operational, and technical issues by partnering with internal teams and advocating for client needs.
• Develop and execute account growth strategies, identifying opportunities to expand product adoption, increase revenue, and strengthen long-term partnerships.
• Manage commercial activities including contract renewals, account planning, forecasting, and support for strategic business opportunities.

Skills

Client relationship management

Executive-level stakeholder management

Payment industry knowledge

Contract renewals & revenue growth

Negotiation

Job description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Senior Account Manager to join our ever-evolving Client Management team in Global Payments and help shape the future of global commerce.

What you'll own

• Serve as the primary strategic contact for a portfolio of key client accounts, building trusted relationships and ensuring an outstanding client experience.
• Lead client governance activities, including business reviews, performance reporting, service assessments, and executive stakeholder engagement.
• Coordinate the resolution of complex service, operational, and technical issues by partnering with internal teams and advocating for client needs.
• Develop and execute account growth strategies, identifying opportunities to expand product adoption, increase revenue, and strengthen long-term partnerships.
• Manage commercial activities including contract renewals, account planning, forecasting, and support for strategic business opportunities.

What you'll bring

• 8+ years of experience in client relationship management, account management, customer success, or a similar client-facing role.
• Proven ability to manage executive-level stakeholder relationships and navigate complex enterprise organizations.
• Experience working within payments, financial services, fintech, banking, or another highly regulated industry.
• Strong commercial acumen with experience driving account growth, contract renewals, and revenue expansion initiatives.
• Excellent communication, presentation, negotiation, and problem-solving skills, with the ability to influence stakeholders across all levels.

It’s a bonus if you have

• Experience managing strategic or enterprise-level client accounts within the payments industry.
• Understanding of merchant acquiring, payment processing, card services, or related financial technology solutions.
• Experience working across global or matrixed organizations supporting complex client environments.

About The Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative, always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.