Retail Floor Lead & Customer Experience Coach

Abercrombie & Fitch Spain, SL; Villach; On-site; EUR 32,000 - 36,000; Part time

Benefits offered by this job

Sales incentive bonus

Merchandise discount

Employee assistance program

Career advancement

Brand affiliate opportunities

Training and development

Global team culture

Job summary

Abercrombie & Fitch Co. in Austria seeks a Key Lead to guide Brand Reps and Stock Associates on the sales floor, ensuring a high-quality in-store experience and steady daily performance.

You will open and close routines, operate POS, fulfill omni-channel orders, maintain displays, analyze reports, protect assets, and embody the brand culture while driving customer satisfaction and team achievement.

Qualifications

• Education - High School Diploma/ G.E.D. or equivalent preferred
• Retail Experience- At least 1 year of retail experience is preferred.
• Supervisor/ Managerial Experience- No supervisory/ management experience is required.
• CEFR B2 Fluency in English & German, required
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

B2 English & German

Customer focus

Interpersonal skills

Communication skills

Initiative

Adaptability

Team leadership

Multitasking

Education

High School Diploma/G.E.D.

Job description

Abercrombie & Fitch Co. in Austria seeks a Key Lead to guide Brand Reps and Stock Associates on the sales floor, ensuring a high-quality in-store experience and steady daily performance.

You will open and close routines, operate POS, fulfill omni-channel orders, maintain displays, analyze reports, protect assets, and embody the brand culture while driving customer satisfaction and team achievement.