Quality Manager (f/m/d) specializing in complaint management

Knorr Bremse Group; Mödling; Vor Ort; EUR 45.000 - 55.000; Vollzeit

Zusammenfassung

Knorr Bremse Group is looking for a Quality Manager (f/m/d) specializing in complaint management based in Mödling, Austria. This hybrid role involves controlling and processing customer and supplier complaints, as well as enforcing claims with partners.

The ideal candidate will have experience in claim management, strong technical understanding, and negotiation skills. Proficiency in German and English is essential, along with knowledge of quality tools.

The minimum salary offered is € 50,000 gross per year, based on qualifications.

Qualifikationen

• Experience in claim management in a manufacturing environment.
• Assertiveness and negotiation skills are essential.
• Very good German and good English skills required.

Aufgaben

• Control and process customer and supplier complaints.
• Process damage cases with root cause analysis.
• Enforce claims towards internal and external partners.
• Coordinate with various departments.
• Document and report for continuous process improvement.
• Ensure deadlines, cost control, and risk minimization.

Kenntnisse

Claim management experience

Technical understanding

Analytical thinking

Negotiation skills

Knowledge of quality tools

German language proficiency

English language proficiency

MS Office proficiency

ERP systems (SAP)

Jobbeschreibung

Overview

Quality Manager (f/m/d) specializing in complaint management

LOCATION: Mödling / Austria | BRAND: Knorr-Bremse | REQUISITION ID: 10610 | ON-SITE/REMOTE: Hybrid

Salary: The minimum salary is from € 50,000 gross per year with appropriate qualifications.

Responsibilities

• CONTROL... and processing of customer and supplier complaints
• PROCESSING... of damage cases with subsequent root cause analysis
• ENFORCEMENT... of claims towards internal and external partners
• COORDINATION... with production, procurement, sales and other departments
• DOCUMENTATION... and reporting as well as continuous process improvement
• ENSURING... of deadlines, cost control and risk minimization
• SHAPING... the mobility of the future!

Qualifications

• Experience in claim management in a manufacturing environment
• Technical understanding and analytical thinking
• Assertiveness and negotiation skills
• Structured, solution-oriented working style
• Knowledge of quality tools such as 8D report, PDCA, 5WHY
• Very good German and good English skills
• Confident use of MS Office and ERP systems such as SAP