Quality Manager: Complaints & Root-Cause Lead

Knorr Bremse Group; Mödling; Hybrid; EUR 45.000 - 55.000; Vollzeit

Zusammenfassung

Knorr Bremse Group is looking for a Quality Manager (f/m/d) specializing in complaint management based in Mödling, Austria. This hybrid role involves controlling and processing customer and supplier complaints, as well as enforcing claims with partners.

The ideal candidate will have experience in claim management, strong technical understanding, and negotiation skills. Proficiency in German and English is essential, along with knowledge of quality tools.

The minimum salary offered is € 50,000 gross per year, based on qualifications.

Qualifikationen

• Experience in claim management in a manufacturing environment.
• Assertiveness and negotiation skills are essential.
• Very good German and good English skills required.

Aufgaben

• Control and process customer and supplier complaints.
• Process damage cases with root cause analysis.
• Enforce claims towards internal and external partners.
• Coordinate with various departments.
• Document and report for continuous process improvement.
• Ensure deadlines, cost control, and risk minimization.

Kenntnisse

Claim management experience

Technical understanding

Analytical thinking

Negotiation skills

Knowledge of quality tools

German language proficiency

English language proficiency

MS Office proficiency

ERP systems (SAP)

Jobbeschreibung

Knorr Bremse Group is looking for a Quality Manager (f/m/d) specializing in complaint management based in Mödling, Austria. This hybrid role involves controlling and processing customer and supplier complaints, as well as enforcing claims with partners.

The ideal candidate will have experience in claim management, strong technical understanding, and negotiation skills. Proficiency in German and English is essential, along with knowledge of quality tools.

The minimum salary offered is € 50,000 gross per year, based on qualifications.