Order Management Leader - Projects & Delivery Excellence

Eaton Corporation; Schrems; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Promotion opportunities

Good work environment

Diversity & inclusion

Learning & development

Job summary

Eaton Corporation in Schrems, Austria, seeks an Order Manager Lead to guide the Order Management team from intake to delivery and closure, building a high‑performing project execution capability. You will coach Order Managers, standardize processes, coordinate across functions, and drive customer satisfaction, profitability, and operational excellence.

The role emphasizes leadership, governance, risk management, and continuous improvement with a focus on low voltage systems manufacturing.

Qualifications

• Bachelor’s degree in Engineering, Business, Project Management, Operations Management, or related discipline.
• 5+ years of experience in project management, order management, operations, or customer project execution, production systems implementation.
• 2+ years of leadership experience managing project managers, order managers, or similar roles.
• Experience in LV products/ switchgears electrical equipment or similar industrial manufacturing, or engineered‑to‑order environments.
• Experience managing complex customer projects and cross‑functional teams; experience with project portfolio management.

Responsibilities

• Lead, coach, and develop a team of Order Managers.
• Establish clear roles, responsibilities, and performance expectations.
• Conduct regular performance reviews and development planning.
• Support recruitment, onboarding, and training of Order Managers.
• Foster a culture of accountability, customer focus, and execution excellence.
• Oversee execution of the complete low voltage systems assembly project portfolio.
• Ensure project priorities align with business objectives and customer commitments.
• Monitor project status, risks, resource requirements, and milestones.
• Escalate critical issues and coordinate resolution across functions.
• Ensure consistent project management practices across all projects.
• Establish and maintain standardized project execution processes.
• Ensure effective coordination between Front‑End / Sales, Post‑Order Engineering, Supply Chain, Manufacturing, Quality, FAT and Testing, Logistics.
• Drive adherence to project milestones and customer commitments.
• Ensure successful handover from pre‑order to post‑order execution.
• Support Order Managers in managing strategic customer projects.
• Participate in customer reviews, escalation meetings, and project governance sessions.
• Ensure professional communication throughout project execution.
• Drive customer satisfaction and long‑term customer relationships.
• Establish project risk management methodology.
• Review project risks and mitigation plans regularly.
• Lead resolution of major project execution challenges.
• Drive proactive management of schedule, cost, quality, and supply chain risks.
• Identify opportunities to improve project profitability and customer satisfaction.
• Develop and maintain project management standards, templates, and best practices.
• Implement project governance and stage‑gate processes.
• Lead project portfolio reviews and execution reviews.
• Ensure data quality and reporting accuracy.
• Drive continuous improvement of project execution processes.
• Identify and eliminate recurring project execution issues.
• Improve project lead times and execution efficiency.
• Drive standardization and scalability of order management processes.
• Support implementation of digital project management tools and dashboards.
• Capture lessons learned and deploy best practices across projects.

Skills

People leadership

Stakeholder management

Cross-functional teamwork

Customer project execution

Education

Bachelor’s degree in Engineering, Business, PM, or related discipline

Job description

Eaton Corporation in Schrems, Austria, seeks an Order Manager Lead to guide the Order Management team from intake to delivery and closure, building a high‑performing project execution capability. You will coach Order Managers, standardize processes, coordinate across functions, and drive customer satisfaction, profitability, and operational excellence.

The role emphasizes leadership, governance, risk management, and continuous improvement with a focus on low voltage systems manufacturing.