Order Entry Clerk (Individual Contractor)

UN Secretariat; Wien; Vor Ort; EUR 31.000 - 45.000; Teilzeit

Zusammenfassung

United Nations Office at Vienna (UNOV) seeks a contractor to manage mail flow, process orders and remittances in MegaStamp, and proofread English/German texts. You will support the Customer Service & Communication Unit and ensure timely follow-up on orders and inquiries to maintain high client satisfaction.

Required are a high school diploma and fluent English and German. Prior experience in admin support within an international organization and MegaStamp familiarity are desirable.

Qualifikationen

• High school diploma required.
• Fluency in English and German (spoken and written) essential.
• Experience in proofreading English/German desirable.

Aufgaben

• Open, sort and distribute incoming mail and correspondences.
• Enter customer orders and remittances into the MegaStamp system.
• Proofread texts, documents and letters in English and German.
• Respond to customer inquiries by phone, email and letter in both languages.
• Check and update customer accounts and liaise with colleagues to forward cheques.

Kenntnisse

Professionalism

Client focus

Accountability

Flexibility

Bilingual English/German

Ausbildung

High school diploma

Tools

MegaStamp system

Jobbeschreibung

Organizational context: The United Nations Office at Vienna (UNOV) seeks to ensure the smooth and efficient functioning of its Sales and Order Entry Unit. This role is part of the Affiliate Personnel - Consultants/Individual Contractors group, supporting administrative functions within the Secretariat. The position is based at Vienna HQ with no travel required.

Job purpose: The purpose of this role is to ensure the efficient operation of the Sales and Order Entry Unit by managing incoming correspondence, processing orders and remittances accurately within the MegaStamp system, and performing essential proofreading tasks. This contributes to high-quality client services and fosters productive partnerships with customers. The role supports the Customer Service & Communication Unit by enabling timely follow-up on orders and inquiries, ensuring client satisfaction and the overall smooth functioning of the unit's operations. The contractor will handle specific tasks as outlined in the detailed description.

Responsibilities: Key responsibilities include opening, sorting, and distributing incoming mail and correspondences. This involves handling remitted cheques and accurately entering customer orders and remittances into the MegaStamp system. The role requires checking and updating customer accounts and liaising with colleagues to forward incoming cheques. Additionally, the position involves proofreading texts, documents, and letters in both English and German, and responding to customer inquiries via phone, email, and letter in these languages. The contractor will perform specific tasks as outlined in the detailed description to ensure efficient unit functioning.

Education: A high school diploma is required for this position. Fluency in oral and written English and German is essential. Knowledge of another official United Nations language is considered an advantage.

Work experience: Limited working experience in administrative support functions within an international organization is required. Experience in proofreading documents in German and English is desirable. Familiarity with the MegaStamp system for processing customer inquiries and orders is also desirable.

Skills: Professionalism, client-orientation, accountability, flexibility in working days, strong communication skills in English and German (oral and written), administrative support, order entry, mail handling, proofreading, and customer service.

Required languages: German, English

Desired languages: